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rickaltman
Participating Frequently
October 26, 2017
Answered

No sound with video

  • October 26, 2017
  • 1 reply
  • 1322 views

I shot video from my Galaxy Note 8 this week and the MP4 file is silent. Nonetheless, when I bring that video file into PREL12, I see an audio track that appears to have sound associated with it (see screen image below). Within PREL, however, and when I export the video, I hear nothing.

I need to figure out what I did to suppress the audio during recording or during normal playback, but in the meantime, is there a way I can get the audio that appears to exist, based on the timeline, to actually be heard?

      This topic has been closed for replies.
      Correct answer Bill Sprague

      Try looking at the setting under Edit > Preferences.

      1 reply

      B
      Community Expert
      Bill SpragueCommunity ExpertCorrect answer
      Community Expert
      October 26, 2017

      Try looking at the setting under Edit > Preferences.

        H
        haroldp91729177
        Participant
        June 17, 2018

        preferences menu says output speakers not working.  how to i enable them?  they work on other programs and when i test them outside of elements!

        thanks

        B
        Community Expert
        Bill SpragueCommunity Expert
        Community Expert
        June 17, 2018

        Change the settings in the Audio Hardware section of preferences from whatever it is to something else.

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