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Not able to use Premiere Elements on new computer

New Here ,
Aug 29, 2021 Aug 29, 2021

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I had to buy a new computer and installed Premiere Elements and Premier Photoshop again. Photoshop had no problems, but Premiere Elements tells me it's already installed on the maximum amount of computers. I had it on my old computer and deactivated it there. I bought it at the same time as Photoshop, which has no problems. What to do ?

 

Kind regards from
Jonna

 

[screenshot deleted by mod.

Do not post your serial number, this is a public forum]

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correct answers 1 Correct answer

Community Expert , Aug 29, 2021 Aug 29, 2021

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link

...

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Community Expert ,
Aug 29, 2021 Aug 29, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Sep 12, 2021 Sep 12, 2021

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I can't find a chatbox in the link.
The problem is not solved.
Can someone please help me?

 

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Community Expert ,
Sep 12, 2021 Sep 12, 2021

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In the link John provided, the chat box pops up in the lower right of the web page. 

 

If you're not seeing it, which web browser are you using? 

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New Here ,
Sep 12, 2021 Sep 12, 2021

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I don't see it Steve. I'm using Firefox.

 

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Community Expert ,
Sep 12, 2021 Sep 12, 2021

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Did you notice the instructions?

-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Everything is solved now. Thank you all for your advise.

 

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