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Known Participant
September 3, 2022
Question

NVIDIA GeForce GTX 1650 SUPER

  • September 3, 2022
  • 1 reply
  • 356 views

This graphic processor was added to the list of supported cards just under 2 years ago and everything was fine.  Then just under a year ago Prem Elements (2021) suddenly started saying it was detected but unsupported.  Community Professional Ann Bens solved the problem by telling me to add it to the list here:

 

C:\ProgramData\Adobe\Premiere Elements\19.0\Online\Hw Acc Render\All_Lang\HW\Files\allowlisted_cards.txt

 

Now nearly a year on it has become unsupported again!!  Any help greatly appreciated

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1 reply

John T Smith
Community Expert
Community Expert
September 3, 2022

Have you done a program update? (2021 is now at version 2021.4)

 

Have you checked the text file?

Known Participant
September 4, 2022

Yes, it's all up to date

Known Participant
September 5, 2022

If you updated to 2021.4 you MAY have a different text file that you need to edit again


It is still listed in the text file:

NVIDIA#Quadro P620#
Intel#Intel(R) Iris(R) Xe Graphics#
NVIDIA#GeForce RTX 2060 SUPER#
NVIDIA#GeForce GTX 1070 Ti#
NVIDIA#GeForce GTX 1650 SUPER#
NVIDIA#GeForce RTX 3070#
NVIDIA#NVIDIA GeForce RTX 3070#
NVIDIA#GeForce RTX 3080#