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eleftheriosn
eleftheriosn
Participating Frequently
January 2, 2018
Question

Pan & Zoom issue

  • January 2, 2018
  • 4 replies
  • 1049 views

Hello there! (newbie editor here)

The last few days I am experiencing an issue with the pan and zoom tool. When I try to zoom in in a video or a freeze frame, i can preview it but when I hit the "done" button the program crashes and I must "force quit" it. Some days ago it worked fine.

I am using the adobe premiere elements on a mac book pro (early 2016), meeting the requirements, on an OS High Sierra and latest premiere update installed.

What to do?

Thank you in advance

    This topic has been closed for replies.

    4 replies

    S
    Steve Grisetti
    Legend
    January 9, 2018

    I never have any problems either -- on my Windows 10 nor on my Mac OSX El Capitan. (Beyond Sierra, Mac OS gets notoriously iffier.)

    J
    jamesk68159403
    Participant
    January 9, 2018

    i have the same issue on late 2015 macbook pro. macos 10.13.2 and 2.2 ghz i7 with iris. Really sad that adobes latest elements release cant even do a simple pan and zoom, the most basic of effects. will be going back to my old video editor soon.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    January 9, 2018

    jamesk68159403  wrote

    Really sad that adobes latest elements release cant even do a simple pan and zoom, the most basic of effects. will be going back to my old video editor soon.

    I have 2018.  P&Z works on my computer with stills, HD and 4K. 

    S
    Steve Grisetti
    Legend
    January 3, 2018

    Are you saying that you're using the Pan & Zoom tool on video rather than a photo? That's a whole different ball game.

    eleftheriosn
    eleftheriosnAuthor
    Participating Frequently
    January 3, 2018

    I have done it successfully both in videos and freeze frames in the past (about two weeks ago).

    With my new project shot with the same camera, same resolution (framerate varies, but does not exeed 120fps)  and edited in the same computer, when i try to pan and zoom, the adobe premiere elements crashes.

    S
    Steve Grisetti
    Legend
    January 2, 2018

    Hard to say without more detailed information. ("Meeting requirements" doesn't give us much to work with, as far as your system's power and capacity.)

    But first I'd try resizing any photos you are going to use in Premiere Elements to 2500x1875 pixels (at 72 ppi) and see if that makes a difference.

    eleftheriosn
    eleftheriosnAuthor
    Participating Frequently
    January 3, 2018

    Thank you for your answer Steve!

    2,9GHz Intel Core i5

    8GB RAM 1867 MHz DDR3

    Intel  Iris Graphics 6100 1536 MB

    SSD with 200GB free

    Are you talking about my video files shot with a go pro hero 5 at 1080p (1920x1080 pixels, 16:9 aspect ratio)?

    How should I do that?

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