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alexlm
Participant
May 22, 2019
Question

PE 11 and Windows 7--no video preview

  • May 22, 2019
  • 3 replies
  • 235 views

I have PE 11 and running Windows 7 and just had the common issue of an incompatibility error pop up when I opened PE 11. So does my editor partner on his laptop with the same specs. We have successfully used PE 11 for a while now and then got this message. I updated my graphics driver and deleted the baddrivers.txt file and the error screen has gone away but the program will load all different formats of video and the preview window turns white and the audio plays. I've updated codecs. I'm at a loss. Any ideas out there?

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3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
May 28, 2019

Hi alexlm,

Thanks for reaching out. Getting no preview during playback is usually affected because of the graphics card.

  • Please share your system specifications(RAM, GPU, etc)
  • Did you try the suggestion shared by @Peru Bob?
  • Did you test the issue with a different project?

Let us know.

Thanks,

Shivangi

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 22, 2019

Try older video drivers.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    May 23, 2019

    https://forums.adobe.com/people/Peru+Bob  wrote

    Try older video drivers.

    Matching the age of the computer and software with the age of the video driver makes good sense!

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    May 22, 2019

    Premiere Elements 11 is old by computer standards.  You wrote that you and your partner have successfully used the program "for a while".  The program didn't change, so something in you computer changed.   Errors like you've recieved may indicate pending hardware failures. 

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