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pe13 deactivation on desktop that is not available anymore

New Here ,
Nov 02, 2020 Nov 02, 2020

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I build a new desktop and moved the drive containing PE13 to this desktop. I can not deactivate it on the old one so it continues to request deactivation because it is in use on to many computers.

How can I deactivate PE13 on a not existing computer.

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correct answers 1 Correct answer

Community Expert , Nov 02, 2020 Nov 02, 2020

The only possibilities are logging on to your Adobe account or trying an online chat with Adobe customer service.  If you registered it, the online account method might work.  Online chats start at https://helpx.adobe.com/support.html

 

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Community Expert ,
Nov 02, 2020 Nov 02, 2020

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The only possibilities are logging on to your Adobe account or trying an online chat with Adobe customer service.  If you registered it, the online account method might work.  Online chats start at https://helpx.adobe.com/support.html

 

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Problem has been solved with help of the help center through a chat session. Tha.

nks

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Community Expert ,
Nov 02, 2020 Nov 02, 2020

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Thanks for returning with a report that you got it fixed.  

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