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bhg01
Participant
June 26, 2019
Answered

Premier Elements 12: warum Anmeldung für eine Testversion?

  • June 26, 2019
  • 1 reply
  • 634 views

Ich habe Premiere Elements 12. Nun wird beim starten immer eine Anmeldung für eine Testsoftware verlangt. Ich möchte aber keine Testsoftware installieren, sondern nur PE12, das ich bezahlt habe, benutzen.

Danke fürs feedback.

    This topic has been closed for replies.
    Correct answer Bill Sprague

    You should be able to put in your serial number and the requests for log in will stop.  If the software was registered, you should be able to find your serial number on you Adobe account. 

    1 reply

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    jonathanb90337495
    Participant
    June 26, 2019

    I have exactly the same issue. i have contacted support over this and have been advised to 'buy the new version' which isn't very helpful. The program worked fine last week and will now only work as a trial with the watermark. I work in a school and we use the software with pupils to edit videos. As you can imagine this is now having a massive impact on these sessions.

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    bhg01Author
    Participant
    June 26, 2019

    Das ist keine gute Nachricht. Adobe erklärt sein Produkt zum Schrott und nötigt den Verbraucher, ein neues Produkt zu kaufen. Ich werde auch versuchen, den Support zu kontaktieren. Danke.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    June 26, 2019

    Have tried that. Used the serial number from my account area and it still asks for a serial every time I start premiere. Watermark still remains.


    jonathanb90337495  wrote

    Have tried that. Used the serial number from my account area and it still asks for a serial every time I start premiere. Watermark still remains.

    You wrote that you are using this in a school with pupils.  How many people are using the software?  This situation is extremely rare in a single user, single computer situation.  Please note that I'm only a user and not connected to "tech support".

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