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JCrossonNYC
JCrossonNYC
Inspiring
September 16, 2018
Question

Premier Elements 2018 - Audio Issue

  • September 16, 2018
  • 3 replies
  • 1031 views

I am new to Premier Elements so please excuse this questions which I see if often-discussed - I am just getting my head around some of these concepts.

I installed Adobe Premier Elements 2018 on my Windows 10 machine. There are videos which I am able to play through WMP, Movies & TV App, and iTunes on my computer and the audio works fine. However, when importing to Premier Elements there is no Audio track.

After researching on this forum and Adobe's help content, I installed GSpot and it says they were encoded with AC3 codec, and that AC3 is also installed on my computer.

I tried googling AC3 and Premier Elements but didn't turn up anything useful.

I'm confused what could be happening and why there is no audio for this set of videos. I've confirmed I "do" hear audio for other videos on my computer that were recorded with different devices.

Is there any definitive way to figure this out?

Thanks for your help,

James

    This topic has been closed for replies.

    3 replies

    S
    Steve Grisetti
    Legend
    October 13, 2018

    A simple solution is to convert the video into a 854x480 px MP4 using the free downlaod Hanbrake. (For good measure, under the Audio tabe in Handbrake make sure that the file is set to AAC rather than AC3 audio.)

    S
    Steve Grisetti
    Legend
    September 23, 2018

    This looks like a pretty standard 720x480 DVD/MPEG video to me, JC. Premiere Elements 2018 should have no trouble at all editing this video.

    JCrossonNYC
    JCrossonNYCAuthor
    Inspiring
    October 13, 2018

    Hello out there,

    I'm still looking for help with the above issue. As per @Steve Grisetti, it's not clear why audio is not working in Adobe Premier Elements but works fine in Windows 10 Movies and TV app.

    Since this thread was created, I've upgraded to Adobe Premier Elements 2019 hoping that the new version would fix the issue, but to no avail. Still, when I load these movies into Adobe Premier Elements, there is no audio soundtrack and no audio available (including on export).

    Without a firm understanding of what's wrong, does anybody know if there is a way around this. I was wondering if I could try and translate the file into another format or re-encode it; thinking that maybe another app (VLC?) that likewise does read the video with audio would be able to save in another file format and perhaps I'd get lucky and this second format would work in Premier Elements audio and video.

    Does anybody think this would work or have any other ideas? Thanks all,


    James

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 16, 2018

    Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

    MediaInfo

    JCrossonNYC
    JCrossonNYCAuthor
    Inspiring
    September 16, 2018

    Thank you Peru Bob;

    Would a screenshot from GSPot work? I had already installed that so a bit easier for me. Thank you for your insights.

    JCrossonNYC
    JCrossonNYCAuthor
    Inspiring
    September 17, 2018

    Where is this file from?

    Is it a copy protected DVD?

    Is it a commercial DVD?

    Is it from a DVD recorder?


    Thank you Peru Bob,

    It's a personal video from our wedding that was taken by a relative. I don't know exactly what brand camera but it might have been a Sony. It would have been recorded in 2010.

    It wasn't a DVD and there isn't any copy protection.

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