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sloaney1960
Participating Frequently
March 13, 2018
Question

Premier Elements 2018

  • March 13, 2018
  • 1 reply
  • 1111 views

Bought this in January this year, all was well until the last time I tried to start it ~ getting the message "detected an incompatible display driver" ~ nothing has changed since I originally bought the app. My display is NVIDIA GeForce GT710 Version 23.21.13.9101 which I believe is the latest version. Tried deleting the Baddriver.txt file (##FALSE###FALSE#0) but it just recreated the next time I tried to run the app. Looking on taskmanager it seems to be opening multiple occurrences of GPUsniffer.exe and dynamiclinkmanager.exe*32 processes increasing my CPU useeage to 100% before it finally stops ~ just closes down.

Thanks in advance

Dave Sloan

    This topic has been closed for replies.

    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 13, 2018

    Dave,

    The usual fix is to updatedthe video drivers  Sometimes the fix is to roll back the video driver a few versions. 

    Bill

    S
    sloaney1960Author
    Participating Frequently
    March 14, 2018

    Cheers for the reply. The driver hadn't been updated since I installed Premier Elements ~~ I only updated the driver because of the message I was getting.

    Thanks again

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 14, 2018

    Would love to know if it works.

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