Premier elements

Forum|Forum|7 years ago
April 2, 2018
1 reply
528 views

Hello,

I had to reinstall Premier Elements on my new iMac when my CS3 wasn't working either and the Adobe tech said EVERYTHING Adobe had to be removed.

Premier elements is running, but I am unable to reopen any previous .prel files. It seems to process and load them, but then comes up with a blank screen like when there is no file loaded in PE.

What to do?

[Moderator note: Personal information removed. This is an open forum, not Adobe Technical Support.]

premier elements

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Peru Bob

Community Expert

Were the .prel files created in the same version you are trying to open them in?

S

scottb87904652Author

Participating Frequently

Yes. it's the only version I ever had. And PE was working even on the new iMac before the tech deleted everything to get my CS3 to work. Now PE works, but I can't seem to open any old .prel files. I haven't tried creating a video from scratch since that involves a third party program to convert files to a recognized format in PE and a lot of other work.

Peru Bob

Community Expert

I think you need to uninstall and reinstall.

You may need to use the Cleaner Tool:

Use the Cleaner Tool to solve installation problems

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