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Tomcat_hun
Participant
June 17, 2017
Question

Premiere Elements 11 crashes upon opening a project file

  • June 17, 2017
  • 1 reply
  • 1952 views

Dear All,

I used the Premiere Elements for about five years but over this week I simply couldn't start working with it as it won't open.

I use a PC with Windows 10 and had no issues at all with the Premiere Elements 11 until now. (Photoshop Elements 11 continues to work without issues on the PC.)

I received the following log at the Windows Event Viewer:

Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x505bd85a

Faulting module name: dvacore.dll, version: 11.0.0.0, time stamp: 0x505b9ba4

Exception code: 0xc00000fd

Fault offset: 0x00000000000e0dfb

Faulting process ID: 0xa10

Faulting application start time: 0x01d2e7336fe43ed0

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 11\dvacore.dll

Report ID: 4c98ea06-f9f8-448a-984c-d126b0d768a0

Faulting package full name:

Faulting package-relative application ID:

I look forward receiving any suggestions so that I could continue working on my projects.

This topic has been closed for replies.

1 reply

Pete.Green
Community Manager
Pete.GreenCommunity Manager
June 20, 2017

Hi Tomcat_hun,

Sorry for the crashes with Premiere Elements 11 in Windows 10. I'm the PG from the Facebook thread earlier.

Have you had a look at either of these threads to try the suggestions to see if they'll fix this crash on your end as well?

Try some of the suggestions there, as troubleshooting this .dll crash can be tricky to diagnose.

Let us know how it goes.

Regards

Pete

T
Tomcat_hunAuthor
Participant
June 25, 2017

Hi Pete,

Unfortunately the second option did not work either? What are your suggestions as I need to continue working with my projects.

Regards,
Gábor

hayleys48707421
hayleys48707421
Participant
September 26, 2017

Sorry you're still seeing these crashes Gabor. After talking with my colleagues about this, it seems a common fix to this is a refresh/clean reinstall of the OS.

Since you've tried most all else as suggested in the threads mentioned previously, perhaps that's the next step here.

Depending on which update of Windows 10 you're using, you might be able to utilize the Windows 10 Fresh Start feature. https://support.microsoft.com/en-us/help/4012986/windows-defender-track-your-device-performance-health

If that feature is not available, this page has a Tool that looks helpful: Start fresh with a clean installation of Windows 10

Let us know how it goes.

Regards

Pete


Hi, I am having the same problem. Have tried the solutions above.

I don't want to start again with the operating system as this is a new PC set up with an SSD and other programs.

Is there nothing else Adobe can do?

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