Premiere Elements 13 will not Activate

[B257368318n8m]

I am attempting to Activate my copy of PE13 installed on a Windows 11 Pro PC.

I signed out of the copy on the machine I'm migrating from but the new installation continues to give me the error that the Serial Number is already in use by the maximum number of machines.

I left it several days to see if the release of the old machine would take time to register, but it remains locked out.

Strangely, when I went to my Adobe Account it states that there are NO machines with activated copies of either my PE13, or my version of Photoshop and Lightroom.  (Photoshop and Lightroom installed flawlessly, but are not present in the list of devices/programs either - but that's a separate issue).

I'm out of ideas.  Any thoughts on how to have PE13 recongnize that I've signed out of one machine and allow me to activate on the new one?

[Ann Bens]

Contact support and ask if they will reset your activation count.

[Steve Grisetti]

Though we are talking about very old software here. So the activation mechanisms might not still be active.

[Ann Bens]

Though we are talking about very old software here. So the activation mechanisms might not still be active.

By @Steve Grisetti

You might be right.

[B257368318n8m]

Thank you both - I"m curious if you can advise me on the best way to contact Support for issues like this?

[Ann Bens]

Hit the chat box in your Adobe account.

[John T Smith]

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

When you can't properly deactivate a serial number
(this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

[B257368318n8m]

That worked perfectly John, thank you!!!

[dreg63225816]

The activation on Windows 11 is not working for us...any ideas? 

[John T Smith]

You have added to an old discussion about VERY OLD software... it may be that activation for v13 has been discontinued (I know that CS4 and earlier will no longer activate... and v13 may be the same server)

BUT... what message do you see when you try to activate v13?