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A
Anchors77
Inspiring
December 31, 2018
Answered

Premiere Elements 14 - Bogus Trial Version

  • December 31, 2018
  • 4 replies
  • 1556 views

I have been running Premiere Elements 14 since August 2016 (replacing v. 11). For several days I have been bothered by a pop up ad asking me to try a trial of 14 which I already own. These pop ups appeared each time I went in  and I could not get them to stop.

Yesterday I was working on edits to a current project and suddenly the "trial version" band appeared across the image! So I ask if anyone can explain why this happened to a version I own and what can I do to get ride of it?

Thanks and a Happy New year to all!

      This topic has been closed for replies.
      Correct answer Steve Grisetti

      Once you've deleted the OOBE folder we recommended (better to rename it than delete it of course) load your serial number into the "trial" version of the program. The nag screen should go away.

      4 replies

      S
      Steve GrisettiCorrect answer
      Legend
      January 6, 2019

      Once you've deleted the OOBE folder we recommended (better to rename it than delete it of course) load your serial number into the "trial" version of the program. The nag screen should go away.

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      Anchors77Author
      Inspiring
      January 7, 2019

      Success ! Thanks Steve...

      The original recommendations were to delete vs. rename.... I also didn't reload my license key.... I did both and like magic the trial version is gone (at least for now!).

      One minor negative though.. it appears that all the edits of one specific .prel project that I was working on before this issue inserted itself are now gone.. I can't find any evidence of that last timeline (with edits) anywhere.

      I was working two projects in tandem over the same several days but the program must have corrupted itself when I was working in this one specific project. The other project has all edits intact.  Will dig deeper later but for now my thanks  to all!

      MJO

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        Steve Grisetti
        Legend
        January 5, 2019

        I don't know why you're not finding this OOBE file, but it's there -- and its corruption is likely what's causing your problem .

        Try this:

        Adobe Deployment as Trial or Buy - Fix - IT Frequently Asked Questions (FAQ) - Berkeley Lab Commons

        S
        Steve Grisetti
        Legend
        January 3, 2019

        Are you using an operating system other than Windows 10?

        A
        Anchors77Author
        Inspiring
        January 3, 2019

        I am using Windows 7.

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        January 3, 2019

        Bob & Steve... Well I'm not sure where this is going... I've found the path both of you told me to follow and enabled show hidden files but when I cut and paste "C:Users/<username>/AppData/Local/Adobe" into the computer search it comes up with nothing... I must be missing something.


        Anchors77  wrote

        Bob & Steve... Well I'm not sure where this is going... I've found the path both of you told me to follow and enabled show hidden files but when I cut and paste "C:Users/<username>/AppData/Local/Adobe" into the computer search it comes up with nothing... I must be missing something.

        Are you substituting your username for username?

        Don't search for that, just go to C:Users/<username>/AppData/Local/Adobe and delete or renamed the folder OOBE

        as Steve said.

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        Anchors77Author
        Inspiring
        January 2, 2019

        Not sure if anyone on the forum saw my question below but I can add some context and also simplify...

        * I have a license key for Premiere Elements 2014 purchased in August 2016. I have never used a trial version of Elements 2011 or Premiere Elements 2014.

        * Two days ago the same program loaded to my PC in 2016 and used regularly since then suddenly turned into a trial version and is labeling all my projects as " Created With Premiere Elements Trial Version".

        To me, this is crazy and I don't know what to do.  According to Adobe's help page, I only have the posters on the forum to turn to as a resource to fix this. Should I reload my license key? Will I lose saved projects?

        I appreciate any help with this and thanks in advance!

        S
        Steve Grisetti
        Legend
        January 2, 2019

        Here's something that worked for me.

        Make sure Show Hidden Files is enabled, then go to C:Users/<username>/AppData/Local/Adobe and delete or renamed the folder OOBE. (Windows may not allow you to do this if any Adobe processes are running in the background, so you'll also have to open your Task Manager and manually shut any Adobe services down.)

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        Anchors77Author
        Inspiring
        January 2, 2019

        Sorry Steve... Cannot locate anything that enables "Show Hidden Files" . Looked in every location and cannot locate a folder named OOBE either.

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