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Premiere Elements 15 can't get sound

Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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All of a sudden I lost sound from all my premiere files.  I can here the mp3 files fine on my computer but when I put them into Premiere - no sound.  I went to preferences>settings> audiohardware and I have no input (none available to select) - have tried changing to every output available.  Still can't hear sond.  Can see it on the meters in Premiere - just can't hear anything

 

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correct answers 1 Correct answer

Community Expert , Dec 16, 2020 Dec 16, 2020

If you have a USB microphone plugged into your computer, unplug to see if that makes a difference.

 

But in any event, try different combinations of the settings under Audio Hardware Preferences. If you're not getting sound of any clips on the program, that's definitely where the issue lies.

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Community Expert ,
Dec 15, 2020 Dec 15, 2020

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Have you had an operating system update between working and not working?

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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Not sure - possible windows 10 updated (ok probable)

 

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Community Expert ,
Dec 15, 2020 Dec 15, 2020

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Convert the mp3 files to wav files before importing into Premiere Elements.

Adobe Audition or the free Audacity can do that.

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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np3 used to work - but I tried what you said and still get no sound

 

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Community Expert ,
Dec 15, 2020 Dec 15, 2020

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Are you hearing audio from every file in your project except this file or are you getting no sound from any video or audio clip in your movie? It makes a huge difference!

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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no sound on any clips.  No sound on previous projects which all used to have sound

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Community Expert ,
Dec 16, 2020 Dec 16, 2020

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Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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It is - still nothing.  very frustrating

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Community Expert ,
Dec 16, 2020 Dec 16, 2020

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If you have a USB microphone plugged into your computer, unplug to see if that makes a difference.

 

But in any event, try different combinations of the settings under Audio Hardware Preferences. If you're not getting sound of any clips on the program, that's definitely where the issue lies.

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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THANK YOU!!! I had a usb plugged in but not a microphone.  I unplugged it, changed the settings (I had tried this numerous times before) - plugged the usb back in - and it STILL WORKS!!!  I don't understand it - but I am thrilled to have my program functioning again.  Thanks to all that helped with things to try!!!

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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Me too ! Thanks very much. I had to change audio hardware to 'No input', Weird, but it works! Thanks

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New Here ,
Dec 30, 2020 Dec 30, 2020

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This is happening to me now, I can hear sound on my Lenova ideapad 700 laptop, but I can't hear anything on Premiere elements 15, what should I do??

 

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Engaged ,
Dec 30, 2020 Dec 30, 2020

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Have you tried what was suggested in this thread already?

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