Premiere Elements 15 can't get sound

[Geo mazz]

All of a sudden I lost sound from all my premiere files.  I can here the mp3 files fine on my computer but when I put them into Premiere - no sound.  I went to preferences>settings> audiohardware and I have no input (none available to select) - have tried changing to every output available.  Still can't hear sond.  Can see it on the meters in Premiere - just can't hear anything

[John T Smith]

Have you had an operating system update between working and not working?

[Geo mazz]

Not sure - possible windows 10 updated (ok probable)

[Peru Bob]

Convert the mp3 files to wav files before importing into Premiere Elements.

Adobe Audition or the free Audacity can do that.

[Geo mazz]

np3 used to work - but I tried what you said and still get no sound

[Steve Grisetti]

Are you hearing audio from every file in your project except this file or are you getting no sound from any video or audio clip in your movie? It makes a huge difference!

[Geo mazz]

no sound on any clips.  No sound on previous projects which all used to have sound

[Ann Bens]

Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

[Geo mazz]

It is - still nothing.  very frustrating

[Steve Grisetti · Accepted solution]

If you have a USB microphone plugged into your computer, unplug to see if that makes a difference.

But in any event, try different combinations of the settings under Audio Hardware Preferences. If you're not getting sound of any clips on the program, that's definitely where the issue lies.

[Geo mazz]

THANK YOU!!! I had a usb plugged in but not a microphone.  I unplugged it, changed the settings (I had tried this numerous times before) - plugged the usb back in - and it STILL WORKS!!!  I don't understand it - but I am thrilled to have my program functioning again.  Thanks to all that helped with things to try!!!

[cadwrr]

Me too ! Thanks very much. I had to change audio hardware to 'No input', Weird, but it works! Thanks

[defaultsyl573prybtu]

This is happening to me now, I can hear sound on my Lenova ideapad 700 laptop, but I can't hear anything on Premiere elements 15, what should I do??

[HOTELECHOMIKE]

Have you tried what was suggested in this thread already?