Premiere Elements 15 crashes during rendering

Report · Aug 30, 2021

I have used PE 15 for many years without any issues. Suddenly it crashes during rendering. I have used image stabilisation on many clips of a 15 minute video.

Report · Aug 30, 2021

Mac or Windows and exactly which version of the operating system?

Has your operating system performed an update between working and not working?

Report · Aug 30, 2021

Windows 10 Professional (x64) Version 2009 (build 19043.1165)
Install Language: English (United Kingdom)
System Locale: English (United Kingdom)
Installed: 05/11/2020 15:01:33
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with successful Secure Boot

System Model
Acer Extensa M2610
System Serial Number: DTX0CEK018629020279600
Enclosure Type: Desktop
Processor a
3.20 gigahertz Intel Core i5-4460
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded
Main Circuit Board b
Board: Acer Extensa M2610 V:1.0
Serial Number: DBVJSC10016260012F9100
Bus Clock: 100 megahertz
UEFI: Acer P21-B3 03/06/2015
Drives
6500.61 Gigabytes Usable Hard Drive Capacity
4158.07 Gigabytes Hard Drive Free Space

--
Mike OWENS

Report · Aug 30, 2021

Windows 10 with a hi end gaming PC. Windows updates are automatic.

Report · Aug 30, 2021

If software works reliably for "many years" and now crashes, something in the computer changed. The software didn't. Start looking for hardware failures. It can be anything from minor disk failures to something running that uses up RAM. You deserve sympathy because these failures can be hard to find!

Report · Aug 30, 2021

Thanks for that I'll get my local gurus to check the PC out

--
Mike OWENS

Report · Oct 06, 2021

I have replaced the PC with a new hi end PC having installed my version 15 in it and the issue is still there?

Report · Aug 30, 2021

>Windows 10 with a hi end gaming PC. Windows updates are automatic

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro (and MAYBE Premiere Elements) use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.in/Download/driverResults.aspx/177929/en-in
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version