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EC2006
Known Participant
May 12, 2019
Question

Premiere Elements 2018 causes black screen

  • May 12, 2019
  • 3 replies
  • 2723 views

So I have been using Premiere Elements 2018 since release and have discovered a recurring problem. All the video editing, etc is fine, but whenever I close the app after I'm done my whole screen goes black for 2 seconds and then reappears as normal. However, I cannot reopen premiere after this occurs without doing a restart because it says something like "kernel not found" and crashes my PC.

My computer continues to function after this happens, however on next startup I am greeted with an ALL BLACK screen after the startup logo of my computer. I have then to restart my PC and it boots up as normal, albeit taking way longer.

This is a huge annoyance and as I use Premiere a lot gets really tiring. Any ways to fix this?????

This topic has been closed for replies.

3 replies

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Steve Grisetti
Legend
July 17, 2019

Your video, audio and project files are saved in areas separate from your program files. Uninstalling/reinstalling will not have any effect on any work you have in progress.

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EC2006Author
Known Participant
July 17, 2019

Thank you, as i said this is a very important thing. All right, I will try and get back to you all.

Just be aware, he glitch does not appear every time, so it may take a while for me to respond if i see the glitch or not (usually happens within 1-5 uses of the program.

I try my best to respond as quickly as i can. thank you all for your help, as i said i will post here if the issue persists.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
May 14, 2019

Hi there,

Thanks for reaching out. I understand your concern. Getting a black screen after closing Premiere Elements does not sound ideal. In addition to the questions asked by @Steve Grisetti, we would like to know:

  • Are you using any other Adobe applications?
  • Have you checked if there is any Windows update pending?

This information will help us to investigate the issue. We're here to help.

Thanks,

Shivangi

    S
    Steve Grisetti
    Legend
    May 12, 2019

    What operating system are you using?

    What processor do you have with how much RAM? How much free, clean, defragmented space is on your hard drive?

    Have you gone to the Intel, nVidia or AMD site and manually downloaded all of the latest drivers for your graphics card rather than trusting Windows to do it?

    This really sounds like some sort of outdated firmware or drivers.

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      EC2006Author
      Known Participant
      May 15, 2019

      Thank you all so much for your replies.

      Steve (@Steve Grisetti): I am on Windows 10 Pro. I have an Intel core i7 processor. I have 32GB of ram. I have over 120GB free on my hard drive (C:) and over 790 on my other drive (D:).

      I HAVE manually downloaded the latest drivers from those websites and used windows "search for driver" option.

      Shivangi (@shivangi gupta): I do use Photoshop Elements 2018 and have 0 problems there. I have no pending updates and in fact installed one recently and still have the issue.

      Thank you all so much! Sorry I didn't get back to you sooner.

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      May 15, 2019

      I have not. I was not aware I would not lose any progress. I trust you and thank you for your answer, but are you 100% sure I wont lose data or my proof or purchase?

      If you are sure then I will definitely try this.


      Thanks for sharing the information. You won't lose any data on reinstalling the application. You should definitely try this(keeping a back up of all the projects and media files). I am consulting the engineering team if they have any suggestion towards a fix for this issue. I'll follow up shortly.

      Also, do you get any message or report when the application crashes? If yes, could you share the crash log with us? It will help us investigate the issue better.

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