Participant

Answered

Premiere Elements 2018 freezes

Forum|Forum|7 years ago
August 22, 2018
7 replies
4631 views

Yesterday I bought and installed Premiere Elements 2018. Today I started using it for editing video. When I use some effects, like Pan & Zoom, Premiere Elements freezes after clicking "done". The rainbow circle keeps one turning. Who knows the solution? Thank you for trying.

Marin

This topic has been closed for replies.

Correct answer MarinS

I've had a chat with Adobe yesterday. The problem lies in OSX. It seems to be solved in the next update: Mojave.I hope so ...

René Toonen

Participant

My iMac runs Mojave 10.14.3 and it still happens. It seems to be an Adobe issue. Adobe, can you fix this. Your product doesn't run properly.

C

Chris@Badgers

Inspiring

HI MarinS Wonder if you still have the spinning wheel problem with Pan and Zoom. I have upgraded to V2019, upgraded to Mojave, followed a number of tips from Apple .....and still it happens. It also happens even when reviewing video clips in the Organiser. This happens the first time of viewing per session, then alright after force quit. Tips advised were ensure correct security access for the programs under Settings and clearing caches. All fixed for a while but then same old wheel. This is getting a nuisance. Not sure whether to press Adobe or Apple for a fix. PS I also wondered if it was to do with format of video so did experiment with MPEG and AVCHD, but it made no difference. UGH. Chris

williebegoode

Participating Frequently

Hey Marin,

I use High Sierra 10.13.6 and what I've found that helps is to slow down and take it a step at a time. As you develop, test and save (more than the auto-save) and shut down other apps. Here's what I'd suggest to get to the bottom of the problem:

1. close everything and re-start your Mac.

2. Create a new PRE project

3. Put together a minimum video for zooming...a minute-video is more than enough.

4. Drag the video to the Project Assets box.

5. Drag the video from the Project Assets box to the timeline.

6. Apply the Zoom effect (and only the Zoom effect).

7. Save the project.

8. Export the project to the Desktop and test it.

9. Close PRE (if you get the spinning pizza, just Force Quit PRE) ... this has been a problem but not one that has affected my videos.

10. Test the exported video file.

If your video works as expected with the Zoom; try the Pan in a separate test, and then start putting them together. Slowly with lots of saving and rendering. The Close-Crash problem has been a persistent one that has been addressed.

M

MarinSAuthor

Participant

I'm sorry. It didn't work for me.

M

MarinSAuthorCorrect answer

Participant

I've had a chat with Adobe yesterday. The problem lies in OSX. It seems to be solved in the next update: Mojave.I hope so ...

M

MarinSAuthor

Participant

Today I installed OSX 10.14 Beta. The problem is solved!

C

Chris@Badgers

Inspiring

Is anyone aware whether the technical issue has been resolved - I have not heard anything...am assuming, rightly I hope, that Adobe do not expect me to buy the latest version to overcome this version not doing what I, in good faith, bought it to do ???

Am not sure what I am supposed to do - suffice to say I have not been able to complete one video project since buying this product as Pan and Zoom is a basic requirement...

Any help or comment would be appreciated

Interesting that I raised this issue both with V12 and 15 sometime ago and got no replies which helped. Good to see that there might be a solution soon. It also hangs for me when you review a clip in preview window. Work around that works for me all the time is not to close the pane with the preview in. So when previewing a clip leave the pane open. When you come to review another it then appears. Works solidly, been doing it all day today. It hangs when you close down, but I can live with that. Do similar thing for Pans etc. Chris

S

Steve Grisetti

Legend

I won't be able to help you there, Marin. Sorry. The post-Sierra software is a world I'd prefer not to enter.

S

Steve Grisetti

Legend

Also, what is your operating system, which processor do you have with how much RAM?

What model of camcorder is your video coming from and what format and resolution is it?

When you add this video to your timeline, is there a yellow orange "render" line above it? A render line indicates that the program is not able to recognize and assimilate your video, which can cause performance problems.