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Premiere Elements 2020 Will Not Launch

New Here ,
Apr 18, 2024 Apr 18, 2024

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I haven't used it for almost 2 years.  Really need it now, but no matter what I do the program will not start.  I have tried many recommendations in the forums and still no luck.  How do I get program to work?  I am extremely frustrated.  I bought it, but it doesn't work!

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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Mac or Windows, and which version of the operating system?

 

If Windows (I don't do Mac) have you updated since the program last worked?

 

What is your hardware, and is your video driver up to date?

If nVidia, nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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Can you list which of the many recommendations you've tried?

 

It sounds like the various routine updates in your computer's operating system have somehow disconnected the needed links to the PrE.   You may have to uninstall and reinstall.  But,  without more information, I'm only guessing in the blind.  

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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Have you tried opening it directly from the exe file in Program Files?

Try right click > Run as administrator.

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Explorer ,
Apr 28, 2024 Apr 28, 2024

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What exactly does "the program will not start" mean ? Do you get any error messages, or what is the exact behaviour ?

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