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Tone42
Tone42
Inspiring
March 22, 2025
Answered

Premiere Elements 2021 crashes Windows 11

  • March 22, 2025
  • 1 reply
  • 1215 views

Hi!

Due to the actual push from MS  I upgraded (upgrade of existing OS, not a build from scratch!) my well performing Win10 NB to Win11. Everthing went well and smooth but there is one huge problem: Adobe Premiere Elements 2021 causes Win11 to crash (blue screen) during the application start. It happens soon after the application starting procedure comes to "LoadingImporterQuickTime.pm".

I have no idea, how to troubleshoot the problem. I duly deinstalled and reinstalled Premiere Elements but the problem persisted unchanged.

Photoshop Elements 2021, as well as all other aplications that lived on Win10 now continue to perform well after the upgrade process to Win11. I also do not notice any other impact or detoriation of functionalities after the transition to Win11. 

Please advice/help!

Kind regards,

Correct answer Tone42

Sorry, a correction is needed:

 

ERROR: - enablig startup of services except the AMD service doesn't help

CORRECTION: - DISablig startup of services except the AMD service doesn't help

 


Hi, 

 

I am happy to announce that I managed to fix the problem!

 

Crashes were caused by Conexant SmartAudio driver. 

 

Yes John T Smith,  you nailed it right in the first sentence of your reply! Congrats!

 

The solution was to swap the driver (rated by Win11 as "working" and "up to date") with a more general High Definition Audio Device (Microsoft) as I could not find any older or newer "original".

 

The came to the solution by renouncing to the praxis of trial - error - guess and learning how to master the analysis of the system dump and identifying the process at the moment of crash instead. I hope that this experience would be of some benefit in the future, in other words, that I will not easily forget what I have acquired during this struggle. 

 

Kind regards,

Anton

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 22, 2025

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

Tone42
Tone42Author
Inspiring
March 22, 2025

Hi John T Smith,

 

Thank you for your reply.

 

It appeared quite challanging for my skills but much to my surprise, I managed to update the GPU driver. Windows said the driver is up to date but the AMD tool found two newer versions and installed the latest (AMD Ryzen 7 PRO 2700U w/ Radeon Vega Mobile Gfx 2.20 GHz).

 

However, newer driver does not solve the problem. Premiere Elements crashes Windows the same as before.

 

Any other suggestions to try?

 

Kind regards,

 

 

 

 

Tone42
Tone42Author
Inspiring
March 23, 2025

Hi, 

 

After many trials and fails I managed to get somewhere: Adobe Premiere Elements opens and runs in Safe Mode!

 

This suggests that there must be a problem with drivers or a collision with another app or service.

 

Of course, there are other possibilities and I would not be surprised to learn there are those of which even after three intense troubleshooting days I still know nothing about.  And I'm quite exausted but on the other hand, if I don't continue now I'll have to start all over again.

 

To summarize the situation:

- Win 11 is duly updated

- Premiere has been re-installed after Win10 to Win11 upgrade

- GPU driver is duly updated by AMD tool 

- disabling ImportQT.prm doesnt help

- running Premiere as admin doesn't help

- running Premiere in compatibility mode doesn't help

- system and app log has no records around the time of crash

- safe mode: Premiere opens and runs!

- disabling GPU  HW accelleration feature doesn't help

- switching between PowerSavings and Graphic Accelleration of GPU doesn't help

- enablig startup of services except the AMD service doesn't help

 

Of course, being an amater there is always a chance that I did not manage all the listed actions properly. In particular I fear because the deinstallation of Premiere was not followed by Adobe Cleaning Tool, but I am affraid that it could affect the well performing Photoshop Elements and I hate the idea of playing yo-yo with installations. Anybody has experience with what cleaning tool does to other installed Adobe application?

 

Kind regards,

Anton

 

 


Sorry, a correction is needed:

 

ERROR: - enablig startup of services except the AMD service doesn't help

CORRECTION: - DISablig startup of services except the AMD service doesn't help

 

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