Premiere Elements 2021 hardware accelerated rendering does not work with all requirements met

Report · Dec 19, 2020

i have tried the UHD 630 as primary adper and disable the pcie slot for the gpu and it still wont work.

it shows supported in the menu but the hardware encoding never becomes avalable. as seen here: https://helpx.adobe.com/premiere-elements/kb/gpu-accelerated-rendering---hardware-encoding.html

thigs i have tried:

reinstall prorgam

new intel driver

new clean windows on test ssd

differnt pc with simmilar specs same result no hardware encoding avalable

no dedicated gpu only intel igpu

more but i cant rember.

all the testing also had the fun sideefect of me having to contact adobe to reset my key becasue i have reached max number of activations i havent done this yet im sure it will be fun.

Specs:

CPU: Intel i7 9700K 4.9 GHZ All Core

GPU: Asus Strix GTX 1070 Ti

MB: Asus Prime Z390-A

RAM: 32GB 3000MHZ Vengance RGB

Storage: Samsung 970 EVO, intel 660p, X2 Samsung 850 Evo 250GB in Raid 0,X2 Samsung 860 QVO 1TB in Raid 0, Samsung 860 QVO 2TB, Seagate 4TB

PSU: Corsair RM1000i

Case: Cooler Master Cosmos SE

Lighting: NZXT Hue/AURA

Report · Jan 19, 2021

I'm using h.264 input and output

The Intel media SDK would be built in to Adobe...

It's not something the user would install.

Please pass this to the devlopers there is obviously something wrong here it does not work on any of my desktop systems that it should 4 9700k systems and 1 9900K system.

Only works on a laptop with uhd 620

Report · Jan 20, 2021

also as i said other things on my system that use intel quick sync an implemtation that uses the intel media sdk work fine on all of these systems

Report · Jan 20, 2021

Install the studio driver instead of the game driver for the 1070ti

NVIDIA Studio Driver | 460.89 | Windows 10 64-bit

Report · Jan 20, 2021

i dont even care about the 1070ti i want intel hardware rendering to work thats all

Report · Jan 21, 2021

me and you are talking about differnt things or you are confused as much as i want someone else to backup my claims here but i alrady have with 4 other simmilar systems.

you need an intel igpu for hardware encoding it looks like you dont have an intel cpu.

or if you are talking about decoding then your 3070 is not offically supported but they have been adding new gpus so hopefully they add the 3070 im am currently trying to get a 3080 strix for the past 5 months lol so i hope thay add that too.

but for me the decoding is not a problem

Report · Jan 21, 2021

Well someone deleted their me too thing whatever that's what the above response was about

Report · Jan 21, 2021

Not deleted but branched.

Report · Jan 21, 2021

here a hopless chat with adobe

Hello, I'll be happy to assist you. Which features is broken ?
Me:
https://community.adobe.com/t5/premiere-elements/premiere-elements-2021-hardware-accelerated-renderi...

Pradeep

Please check the Intel UHD driver update date from device manager >display adapter.
Me:
i already have the latest
if you read the post you would see that

Pradeep

Yes but can you check the date.

you will find the date of the driver update in the properties.

Please share the date.
Me:
1/20/2021

Pradeep

Did you tried without hardware acceleration ?
Me:
yes that works but i bought the 2021 version for that feature
i have the 2020 version
with out that
9:09 PM
Pradeep

Can you please help with the VRAM of the NVidia card ?
Me:
the nvidia card has nothing to do with this but it has 8GB
as in the post i have tried completely removing it
i only care about the intel hardware encoding

Pradeep

I am sorry but you need intel hardware encoding for ?
Me:
faster rendering

Pradeep

The Intel UHD must be having 128 mb VRAM ?
Me:
it has way more than that it has 32GB
the intel hardware rendering works on other apps that have it only premiere elements is having this issue
9:16 PM
Pradeep

You also have a RAM of 32 GB ?
Me:
on 5 different pc of similar spec yes the 32GB of ram is shared between cpu and igpu that how that works

Pradeep

No, The VRAM and the shared memory are different.
Can you check in DXdiag for Display ?
Me:
the igpu shares system ram with the CPU where else would it get ram from

Pradeep

But for Higher Graphic display you need a dedicated display adapter.
Me:
the intel says 16GB but can be expanded to 32
just would need to change it in bios
yes and i have a 1070TI soon to be 3080 when i can get one

Pradeep

I am but display memory is the actual memory for the GPU.

Can you check in DXdiag >Display > Display Memory.
Me:
yes in there it says 16384MB
for the 1070Ti it says 24GB
8 dedicated 16 shared

Pradeep

But the required is 4 GB.

This will take the time. The render will depend on speed at which data is flowing that is SSD.
Me:
this is a joke goodbye
forward this to the developers

Report · Jan 22, 2021

heres my chat with adobe today

Today 8:58 PM
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
Sorry for the delay. We’re busier than expected. Thank you for your patience.

ME:
how long adobe how long
Sent 9:42 PM

Report · Jan 23, 2021

come on adobe we have an exact same complaint here https://community.adobe.com/t5/premiere-elements/ap2021-hardware-encoding-option-unavailable/td-p/11...
fix it already respond to us say you are working on it

Report · Jan 25, 2021

come on adobe what are we suposed to do we have been saying this for over a month and new posts are coming up about it

https://community.adobe.com/t5/premiere-elements/premiere-elements-2021-hardware-encoding-option-una...

all the advise i get is to update my driver im a computer savy person i tried all that before i complained.

the chat is actually useless a guy was trying to tell me 4GB of RAM is more than 8GB and that system ram is not shared with the IGPU.

Report · Jan 27, 2021

another example of adobes amazing customer support