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Premiere Elements 2021 shows NVIDIA GeForce GTX 1050 Ti as incompatible

Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Hi,

I just installed Premiere Elements 2021 on my Lenovo Thinkpad X1 Extreme with NVIDIA GeForce GTX 1050 Ti, which is listed as compatible, and it is not detected properly. Can you please advise?

 

Thanks

Max

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correct answers 1 Correct answer

Adobe Employee , Nov 19, 2020 Nov 19, 2020

Hi,

I saw the image attached by you. Your machine has NVIDIA GeForce GTX 1050 Ti with Max-Q design but as of now PRE supports NVIDIA GeForce GTX 1050 Ti.

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Community Expert ,
Nov 18, 2020 Nov 18, 2020

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Go to https://www.nvidia.com/en-us/geforce/drivers/ , download the tool and ensure you have the latest drivers for your GeForce card. (Most recent drivers for this card are only about a week old.) Then relaunch Premiere Elements.

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Yes, drivers are latest

Driver Version: 457.30 - Release Date: Tue Nov 17, 2020

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Community Expert ,
Nov 18, 2020 Nov 18, 2020

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I don't know why that's not working for you, Max. It might be worth chatting with Customer Care.

https://helpx.adobe.com/sea/contact.html

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New Here ,
Aug 11, 2022 Aug 11, 2022

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There's no option for Premier Elements in the drop down menu for support 

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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Hi,

I saw the image attached by you. Your machine has NVIDIA GeForce GTX 1050 Ti with Max-Q design but as of now PRE supports NVIDIA GeForce GTX 1050 Ti.

Thanks, Gaurav

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Hi Gaurav,

 

Thank you for explanation. Perhaps Adobe should inform customers of exceptions to standard NVIDIA GeForce GTX 1050 Ti line, because people are buying this software based on generic compatibility guidance, where it is not mentioned that some varieties of this GPU are not supported.

 

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Community Expert ,
Nov 19, 2020 Nov 19, 2020

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This is all the more confusing because Adobe lists the NVIDIA GeForce GTX 1050 Ti as among its supported devices with no indication of not supporting the MaxQ version!

https://helpx.adobe.com/premiere-elements/kb/supported-devices-premiere-elements.html

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Community Expert ,
Nov 19, 2020 Nov 19, 2020

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Additional confusion comes about what the GPU does and does not do for Premiere Elements.  My understanding is that the supported GPUs only come into play for real time editing previews.  It does not come in to play for accelerating output rendering.   Computers with GPUs tend to be relatively strong to start with, so timeling previews usually are not an issue for most users.   The exception might be only where a user has built a thorouhly complex project.  

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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I have the same problem with my MSI NVIDIA GeForce GTX 1660 6GB Card, all drivers are up to date.

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New Here ,
Aug 11, 2022 Aug 11, 2022

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I'm having the same problem with my Nvidia GTX1050ti to... It used to work, but not since the last update of Premier...

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Adobe.JPG

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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