Premiere Elements 2022 cannot import HEVC (HDR) from Iphone 12/13

[williamt85635690]

Adobe support has admitted that PE 2022 has the same problem as PE 2021 - it cannot import HDR video recorded on latest model iphones 12 & 13.   

"The HEVC files from iPhone 12 are reported to have issues with Adobe Premiere Elements. We have raised the request to our engineering team and they are investigating a fix.  At the moment, we do not have a workaround, but we will share an update via email."  This was in Jan 2021 and I just confirmed it is still a problem.  I really like the ease of use of Premiere Elements versus Premiere Pro and the cost is reasonable but not if it won't support Apple iphones.   

Interestingly enough Adobe Premiere Rush on the PC imports the same HEVC without any issues, so Adobe knows how to do it.   

Note that although you can import the files in Premiere Rush, either the IOS app or the PC version, you must pay $35 per year to export in 4K plus you have to learn how to use a whole new video editing program.  In addition, Premiere Rush does NOT support HEIF RAW photos on iphone 12 so those need to be converted before importing. 

[Ann Bens]

Your only option is to use Premiere Pro or convert footage or set phone to different setting.

[williamt85635690]

Why has Adobe decided not to support the advanced features of latest iphones.  I have an iphone 12 pro and I identified this import flaw several months ago and the final resolution from customer support was that it would be resolved in an update to PE 2021.  It never happened.  Now PE 2022 is out and it has the same flaw.  PE has all the video editing features I need but they are useless if it can't read the file.  If Premiere Rush and Premiere Pro can import these files on a PC then why can't PE?

[Bill Sprague]

William,

Who can guess?  This is a user forum. 

Premiere Elements has never seemed to aim at cutting edge or advanced features of the latest devices.  HDR is unique, certainly not mainstream.  My TV, computer and several cameras don't do HDR.  So, maybe most of us don't need or use it?  If you need HDR video, then you are a prime prospect for programs like Rush and Premiere Pro, maybe others. 

[williamt85635690]

These files are not from some high end professional DLSR, they are from an
iphone, and not even the latest version, very mass market.

This may be a niche now but as more people get these phones and want to try
out the features they will be disappointed.

So after I paid for Premiere Elements, Adobe wants me to pay a subscription
for Premiere Rush which is not even as good a video editor in my opinion.

Folks who are planning to spend the money for PE 2022, should be aware of
the limitations but Adobe is trying to hide them.

When PE fails to import the video it gives an error message saying that you
need to the latest HEVC driver for windows, but that is NOT true and only
after an hour or so on the phone with tech support will they finally own up
to the real issue.



Bill,

teterwa@verizon.net