Premiere Elements 2022 crashes Mac when playing clip MacOS Monterey 12.03. PE 2021 works fine

[mikehalloran]

I recently upgraded to Premiere Elements 2022. While playing a clip of any length, my iMac Pro crashes. On reboot, the crash report normally says No MacOS data available. On rare occasions, I do get a crash report that lists Elements.app as what was being loaded.

Fortunately, there is a workaround. Through Enter Time Machine, I was able to go back a month in my Applications folder, locate Premiere Elements 2021 and reinstall. This is working fine, thank goodness.

I did find one Diagnostic report but cannot attach it so I copied and pasted it into a .rtf file.

Any suggestions?

[mikehalloran]

Well, that was fast. Thanks to suggestions elsewhere here, I went to this link and opened a Support chat:

AutoOpen support chat 

Because I was logged in, the tech was able to look me up. He suggested that I run the Uninstaller: /Application/Adobe Premiere Elements 2022/Support Files/Uninstall Adobe Premiere Elements 2022 

then download and reinstall from this link instead of through my account:

Premiere Elements Downloads 

I reloaded the files that gave me grief last night. Not everything worked at first but it didn't crash either. After a Save/Quit/Restart and reload previous file, everything was good — much more responsive than anything from last night.

Not discarding Elements 2021 just yet to be on the safe side.