Premiere Elements 2022 freezes during export

[bw23198]

I'm having a hard time getting Premiere Elements 2022 to export my timeline.  It seems to have problems with certain VOB files and not others.  All VOB files are from home videos that have been saved to DVDs.  The VOB files that I can successfully export were made from Costco and I just copied the VOBs to my local disk.  The VOB files that Adobe crashes on; these appear to be from DVDs that are homemade.  I doubt that is significant but every VOB from the Costco DVDs can be added to a project and exported just fine.  Every VOB file from the homemade DVDs crash Premiere Elements when I try to export.  Coincidence?  

On the "bad" VOB files, Elements will begin exporting for 1-2 sec just fine.  Then it just stops and freezes and I have to force quit the app.  

I'm not sure where to begin troubleshooting this.  Any advice would be appreciated!

My PC specs are attached in PDF format.

[John T Smith]

Use https://handbrake.fr/ open source transcoder/converter to convert the files

[bw23198]

Thank you, John.  I think Handbrake will work, but I'd really like to get Premiere Elements 2020 working.  There must be something I can do to troubleshoot this.  

I did notice if I increase the cache size from the default setting up to 10GB it helps a little (meaning I can export for 2 seconds before it freezes).  I also noticed Adobe's default location for a lot of things was in my Windows user profile location, which Windows 11 puts on OneDrive.  Changing this location to something local also helped a little.

Are there any Adobe log files that I can look at that could shed some light here?

[John T Smith]

When supposedly equal files are not really equal, you need to find out the difference

Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0

Compare the details of a VOB that works and one that doesn't to see if that gives you an idea

[bw23198]

Well, I have good news and bad news.  The good news is that Adobe Premiere Elements 2022 is no longer freezing with those problematic VOB files.  The bad news is that I have no idea what fixed it.  In an effort to help others who may encounter this problem in the future; here's the sequence of events that fixed the issue for me:

I installed Handbrake as suggested.

     During the installation I had to install a new version of .NET Core (I don't remember the version number)

After this I had new Windows Updates to install:

     Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)
     2022-12 .NET Core 3.1.32 Security Update for x64 Client (KB5021953)

After all of this I tried Premiere Elements with the problematic VOB files again and all was good.  Hopefully this information is beneficial for others who may encounter this problem.

-Brian