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bw23198
bw23198
Participating Frequently
December 31, 2022
Question

Premiere Elements 2022 freezes during export

  • December 31, 2022
  • 1 reply
  • 623 views

I'm having a hard time getting Premiere Elements 2022 to export my timeline.  It seems to have problems with certain VOB files and not others.  All VOB files are from home videos that have been saved to DVDs.  The VOB files that I can successfully export were made from Costco and I just copied the VOBs to my local disk.  The VOB files that Adobe crashes on; these appear to be from DVDs that are homemade.  I doubt that is significant but every VOB from the Costco DVDs can be added to a project and exported just fine.  Every VOB file from the homemade DVDs crash Premiere Elements when I try to export.  Coincidence?  

On the "bad" VOB files, Elements will begin exporting for 1-2 sec just fine.  Then it just stops and freezes and I have to force quit the app.  

I'm not sure where to begin troubleshooting this.  Any advice would be appreciated!

 

My PC specs are attached in PDF format.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 31, 2022

Use https://handbrake.fr/ open source transcoder/converter to convert the files

bw23198
bw23198Author
Participating Frequently
December 31, 2022

Thank you, John.  I think Handbrake will work, but I'd really like to get Premiere Elements 2020 working.  There must be something I can do to troubleshoot this.  

I did notice if I increase the cache size from the default setting up to 10GB it helps a little (meaning I can export for 2 seconds before it freezes).  I also noticed Adobe's default location for a lot of things was in my Windows user profile location, which Windows 11 puts on OneDrive.  Changing this location to something local also helped a little.

Are there any Adobe log files that I can look at that could shed some light here?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 31, 2022

When supposedly equal files are not really equal, you need to find out the difference

 

Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0

 

Compare the details of a VOB that works and one that doesn't to see if that gives you an idea

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