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Lapino_BEL
Participant
September 29, 2010
Answered

Premiere Elements 9 : no sound with .mts files

  • September 29, 2010
  • 19 replies
  • 37151 views

I'm having a bit of a problem getting my mts/avchd files to work with PE9. I imported the files using the organiser, and they play fine (video AND audio) from the organiser, but when I import the clips into PE9, only video is imported. There's no audio track and (logically?) no audio to be heard. How do I fix this?

Mind, these .mts files play fine in both the organiser AND windows 7. They're created on a Canon HF100 camcorder.

    This topic has been closed for replies.
    Correct answer Steve Grisetti

    The trial version of the PROGRAM itself is fully functional. However, some of the third-party components are not, unfortunately. These include some MPEG and AVCHD components.

    19 replies

    A
    Apeiron1969
    Participant
    January 7, 2011

    I will call them but it still seems strange as I couldn't find any message about connecting for activation... it just accepted the code and that's it! Now i discover that I should do something more (but what?) to have mts support... bah!

    J
    Johnny_Begood
    Participating Frequently
    January 7, 2011

    I can (try to) explain. For this PRE9 Adobe bought a piece of software from company 'X', in this case audio for AVCHD. They have to be sure the copy is legal, otherwise Adobe pays and not gets anything back when somebody uses a keymaker. So if you don't need the audio for AVCHD (extension *.MTS) the program works fine.

    the_wine_snob
    the_wine_snob
    Inspiring
    January 7, 2011

    Johnny,

    You said it very well. Adobe does license modules, that handle certain things. For instance, in the trial version, Adobe does not get billed for these, as they are not able to be activated. Similar happens in PrPro's trial w/ the MainConcept MPEG CODEC. That, and everything related to it, is deactivated, and cannot be activated, until on plugs in the S/N for the full-paid version, and then manually Activates. The difference is only in how things are handled - with PrE, there is automatic activation on-line, and then Adobe pays the licensing fee. In PrPro, the various modules are there, but the activation comes when one has plugged in the S/N and then Activated, either on-line, or via phone. In PrPro, much more is deactivated, than in PrE. Until recently, PrE had everything working, and only a banner was added. PrPro is considering doing something closer to what PrE has always done with the trial - a banner/watermark.

    As more formats are added, there are more companies, that Adobe must enter into a licensing agreement with. These agreements may well differ, so their use might also differ.

    Pinnacle has always done it this way. With their Plus (or similar), one gets tons of Effects and Transitions (nearly the entire possible library), but most are not activated - just some. The others are there to experiment with, but are watermarked, until the user buys those, either on-line, or over the phone. In my last version, I think that I had about 15 unlock keys, that had been purchased over the years.

    Hunt

    A
    Apeiron1969
    Participant
    January 6, 2011

    I've got lost. You're talking about changing serial number. But if someone hasn't got an internet connection to validate a serial after he received it via e-mail on another pc, he won't never be able to use mts or m2ts files? Or should I ask a new serial to Adobe? please help me because all these answeres didn't help me a lot...

    the_wine_snob
    the_wine_snob
    Inspiring
    January 6, 2011

    Without an Internet connection, I would call Adobe C/S (Customer Service) and explain your problem. It would not hurt to have your invoice for the program handy. They should be able to handle things over the telephone.

    Good luck,

    Hunt

    A
    Apeiron1969
    Participant
    December 29, 2010

    Here I'm...

    Same issues: no audio from mts and m2ts files, even in organizer and timeline.

    I've tried to:

    • Uninstall VLC
    • Update Quicktime
    • Install AC3 filter
    • Clean registry entries with TuneUp 2010

    No Sulution found...

    The file(s) play(s) good, with sound and good quality using Nero media Hub 10.

    If I rename the files in .avi the sound is played in PE9 but the images are jerky.

    I've not time to try to reinstall all PE9 because I'm working to several projects.

    Any idea?

    A question: you often talked about serialize and activation.

    When I bought PE9 I've written the serial in my tryout copy and nothing happened after it.

    Should I have done something more?

    Thanks

    Adam

    Stavros_F_
    Stavros_F_
    Participant
    December 25, 2010

    I would like to inform you that in my case (Mac OS X, Premiere Elements 9, Canon Legria HF R16) the .MTS (AVCHD) files can be natively edited with PRE9 with no problems with the sound.

    D
    daniel_h_p
    Participant
    December 21, 2010

    FINALLY!

    After installing Adobes update to PRE9 yesterday the sound is now working in organizer and in main program.

    Although, in the updates description this specific fix is not mentioned. But it says it includes fixes for "some issues reported by users thorugh various forums".

    Can anyone else confirm that yesterdays update from Adobe actually fixed the .mts sound problem?

    If so, we should agree that this was a (quite big) bug in PRE9 and not a problem with "serialization".

    Better late then never I guess, just in time for me to get them Christmas gift DVDs together.

    J
    Johnny_Begood
    Participating Frequently
    December 29, 2010

    I read this mail in my holidays, so no I'm back and installed hopeful the update.

    Unfortunately it's no solution for me. Within short time I install everything, including windws 7 from scratch. First programm after windows I will install is PRE9.

    nealeh
    nealeh
    Inspiring
    December 29, 2010

    Johnny_Begood wrote:

    First programm after windows I will install is PRE9.

    Before installing PRE I recommend the following:

    • All Windows Updates
    • Latest graphics driver (from manufacturer's web site)
    • Latest audio driver (from manufacturer's web site)
    • Latest QuickTime

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

    A
    Anonymous
    December 19, 2010

    I am also having issues with no sound for .mts files in premiere elements 9.  There is no sound in premiere or the organizer and no sound displays in the timeline.  When importing directly form the camera (Canon HF20) there is also no sound.  If I play through ImageMixer everything is fine.  Please help. Using full activated version.  I have updated all drivers and quicktime.

    S
    Steve Grisetti
    Legend
    December 19, 2010

    I highly recommend you contact Adobe Tech Support. And dont' be afraid to ask for a supervisor if the person who answers the phone can't help you.

    Not only will they likely be able to troubleshoot the problem -- but it will also make Adobe aware that there is a problem!

    C
    Cubex79
    Participant
    December 9, 2010

    Let me ask this of everyone as I'm considering purchasing the upgrade and moving to PE9 - one post I saw indiciated that depending on your shoooting res, that may impact audio as the profile doesn't exist properly in PE9.  For example, I just shot a video on my Canon HFS100 camera in 24p AVC.  However, I've read elsewhere (I forget where) that the correct profile does not exist in PE9 for this.  I was able to have a friend who has the full version of PE CS5 open the file problem free, but at least the trial version of PE9 coudln't handle this particular formatted video.

    Thoughts?

    S
    Steve Grisetti
    Legend
    December 9, 2010

    Premiere Elements 9 does indeed include a project setting for editing 24p AVCHD. Did you select that preset when you created your Premiere Elements project?

    Also, it may be better to start your own thread to continue this discussion. We're already way down at the bottom of a very old, almost unrelated thread here, and your post is liable to get lost.

    J
    Johnny_Begood
    Participating Frequently
    December 11, 2010

    @Steve thanks for your reply. Yes I tried ALL project presets. Strange that it worked with PE8 correct.

    I consider a clean install of Windows 7-64. What I serious think the issue is: "it's the combination of Windows 7-64 with PE9".

    Because with PE8 I had Vista on my pc.

    I'm looking for people having a good working PE9 on a windows 7-64 (ultimate) pc.

    And yes I will open a new tread for it.

    T
    tedsmithau
    Participating Frequently
    December 4, 2010

    I find it odd that so many people appear to have problems with PE9 AVCHD

    I have a paid copy running on an old Core duo 2.4g  4 Mb ram. 3 hard drives (1=OS, 2=Video, 3=all project files)

    I use a Sony 350 1900x1080i camera and old a Sony DV tape camera. I use the Sony software to get them to the computer.

    I have had no problems or crashes with anything including mixing both cameras in the one project although it was sluggish to edit when I originally had everything on one hard drive.

    A
    Anonymous
    December 1, 2010

    As of now my files are working properly. It took the full purchase of the program and a full registration of the program. Also I installed ALL content packs HD and non HD and now everything works perfectly. Also This program is MUCH better than premiere elements 8.

    the_wine_snob
    the_wine_snob
    Inspiring
    December 1, 2010

    Many have had the same experience, praising PrE 9 over PrE 8.

    Glad that with all modules fully activated, over the trial, worked well.

    Thanks for reporting your success, and good luck,

    Hunt

    A
    Anonymous
    November 30, 2010

    Hey everyone. This problem seems to be everywhere on the forums. I too have AVCHD files (.mts) and i'm having the same issue with my setup. It seems its just adobes issue with importing the AVCHD files, because I have no issues importing .mpg4 files or others, Audio is perfect on the timeline, audio track and all. But when it comes to .mt2 .m2ts (avchd files etc.) the audio track doesn't import. Can there be something done about them claiming they can support AVCHD? A patch fixing audio track issues on AVCHD files? Or a solution that we can all get posted to? Or at least mention somewhere that they DO support the AVCHD files but not the audio that comes with them.

    D
    daniel_h_p
    Participant
    November 30, 2010

    Yes, this is getting frustrating. I soon have to choose if I should return my copy of PE9 to the seller, they have agreed to take it back since it obviously not support .mts files though it states it does. The seller him self didnt get it to work either.

    Getting PE9 to work was one of the main reason to reinstall Windows, since it according to Adobe support probably was a problem with interfering software. But it does not even work on a complete clean Windows setup with only the latest drivers installed. I am out of ideas.

    Sony Vegas Movie Studio HD is not bad at all, a glad surprise actually. I am trying it out for the moment, the only real downside for me is that it does not come in my language (swedish).

    E
    Earley_one_morning
    Participant
    November 30, 2010

    The audio did work for me after some initial frustration with .mts and .m2ts. I found that I could not rely on the automatic assignment of project properties at all for these files. Also had to try creating several tiny test projects with different avchd settings until I got one that worked; then it was fine. For example, it made a difference whether 5:1 audo was set or not; if not there was no sound at all.

    Stephen

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