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A_T__Romano
Inspiring
September 30, 2010
Answered

Premiere Elements 9 Tryout Serious Display Problem

  • September 30, 2010
  • 4 replies
  • 25026 views

I will confine my editorializing to "Deja vu, all over again" and describe the Premiere Elements 9 problem that sounds like I was reliving the release of Premiere Elements 8.

I downloaded and installed Premiere Elements 9 tryout, and it worked great for about 7 days. With no changes in the computer environment, suddenly when Premiere Elements 9 was loading a new project, it would stop at PlayerMediaCore.prm and pop up a message:

"We have detected an incompatible driver. To get a better and faster playback performance, please update your display driver. Display driver details: NVIDIA Corporation GeForce....." and it went on to fully name my video card driver. When I clicked on OK, the program continued to load completely and opened to the workspace where the Edit Mode Monitor performance was, best described as, wacky....Timeline content that would not present in the Edit Mode Monitor, Preview Windows that froze in the Edit Mode Monitor, etc. And, Edit Mode Full Screen Previews did not work at all. The technical irony in all this was that I have Premiere Elements 6, 7, and 8/8.0.1 all installed on the same computer, and all were still performing great when I was using them one at a time as a control.

When I went to Hardware/Device Manager and attempted to "update" my NVIDIA card driver, the "update" that installed automatically was older than what is was replacing. BUT, now Premiere Elements 9 did work as expected. HOWEVER, now my Premiere Elements 6, 7, and 8/8.0.1 were crashing at various times from loading to opening of the workspace. I am still hunting for a replacement NVIDIA driver that will fix the Premiere Elements 9 display issue and not kill my Premiere Elements 6, 7, and 8/8.0.1.

In investigating this matter, I noticed that the Premiere Elements 8/8.0.1 "Enable GPU Playback" is gone in version 9. And, now, if you right click the Premiere Elements 9 Edit Mode Monitor, you have a Playback Quality option of Automatic or Highest. That tells me that Adobe was at work making changes in the name of better. And, I am wondering if what I am encountering is related to Adobe's attempted improvements in display which was one of the issues in Premiere Elements 8.0 when it was released. Or, could this be related to making AVCHD a native format? Lots of possibilities.

The above is my long way of saying "Has anyone run into this type of situation with Premiere Elements 9, any workarounds found (other than buying a new video card just for Premiere Elements 9, ???"

At this point, I know of one other person who got a similar message from Premiere Elements 9 and resolved the problem by updating the NVIDIA card driver. But that still raises the question "Do we need a special video card driver just for Premiere Elements 9?" and "Why?"

ATR

    This topic has been closed for replies.
    Correct answer Daksha123

    Hi Romano,

    Please try again (i.e. just re-launch app) after deleting “\\Documents and Settings\All Users\Application Data\Adobe\Premiere Elements\9.0\BadDrivers.txt” file.

    If you face the same problem again then please send us the complete driver details shown in the message box.

    Cheers,

    Vijay

    4 replies

    W
    Will708
    Participant
    December 10, 2010

    I am having the same issue.

    I have a sony Vaio VPCZ122GX with windows 7 64 bit.

    The video card is a Nvidia Geforce GT 330M

    I cannot find the .txt file, I guess it is hidden and I'm not really sure how to find it.

    I called Adobe tech support, and shared my desktop, after trying a few things I was told it is a driver issue and Adobe is working fine I need to call Sony.

    I called Sony and they said my driver is up to date and the issue is with Adobe's software.

    so now I am entirely unable to use the software I have bought and really need to get it working to finish a project I have due. If anyone has and idea what I can do, I have no other computer to work on.

    Please Help

    A
    A_T__RomanoAuthor
    Inspiring
    December 11, 2010

    Will708

    Have you made sure that you have updated your display card drive to its latest version? At this point, the only reason to call Sony is to verify that your computer has the latest version of the display card. If yes to the latest display card, then please read on...

    Please go back and read the details earlier in this thread and follow the path to the BadDrivers.txt file detailed in post #3 in this thread.

    To avoid any possibility of hidden folders, please make sure that there are none. In my Windows XP Professional, the route that I follow to do that is

    Windows Explorer/Tools Menu/Folder Options/View/Files & Folders and dot the option "Show hidden files and folders."

    There have been many who initially had difficulties finding the BadDrivers.txt file, but eventually did with the help of all. But please read what has been done to take advantage of the experiences of others who have been in similar situations.

    Please update us on your progress.

    ATR

    W
    Will708
    Participant
    December 11, 2010

    I have checked with Sony and I do have the latest driver that Sony has available. I have read that others have found Sony's drivers to be older thank Nvidia's similar drivers however Nvidia says that I can only use Sony's drivers.

    I have now been able to find that .txt file and delete. After I deleted it I reopened premiere elements 9. Without the .txt file, the warning does not pop up however the program still does not play the video. It does play the audio but the video is either a white screen or a snapshot of the video just frozen.

    Also after I restart the computer the .txt file is back and I have tried deleting it again and a few other things but the video is still not running in the program.

    Thank you for the quick response. I hope this new information makes it easier to figure out.

    F
    Fizzie352
    Participant
    November 28, 2010

    Hello everyone. I'm Seeking for help and advices as I'm using the registered full version of Adobe Premier Elements 9. Its the same issues about the "Display Driver error" message pop - up, most on the forum i read they mostly talk and discusses about the user who uses window 7 or window x.p. and i was wondering how about user using window vista?? because I'm a Vista user. Further more I don't really understand and unable to search about the hidden file "BADDRIVER.txt.is it only applies to the tryout version or the full registered ones, and frankly I don't even know what is that. please help me to solve this issues, as I in need of my PRE 9 to be up and running. thank you everyone.

    nealeh
    nealeh
    Inspiring
    November 28, 2010

    PRE7 worked really well in my Vista system. My PRE9 trial works well except for delays in redrawing timeline thumbnails and the loss of certain effects and transitions. The display driver versions in my Vista-32 and W7-64 re the same.

    Also check these basics:

    • Install all Windows Updates.

    • Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.

    • Install most recent graphics and sound drivers from the manufacturers web sites.
    • Run Disk Cleanup.
    • Run Defragmenter.
    • Temporarily disable any anti-virus realtime scanning.

    If those don't help give us additional info:

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

    C
    CMPTRMN2
    Participant
    October 23, 2010

    I recently installed Premier 9, and the video playback does not work, only the sound works. I have Premier 4, and it works fine. I deleted the Baddrivers.txt file, but that didn't fix the issue. I took the option to update the NVIDIA driver, but I already have the latest. Can someone help me?

    After selecting NEW PROJECT, when is shows on top right "Loading PlayerMediaCore.prm"

    We have detected an imcompatible display driver. To get a Better and faster playback performance, please update your driver.
    Display Driver details:NVIDIA Corporation - GeForce 8600M GS/PCI/SS2 3.0 NVIDIA 187.66

    From Windows Device Manager I selected update driver for NVIDIA, and seearch automatically for updated driver software(computer and internet), and it responds "The best driver software for your device is already installed. Windows has determined the driver software for your device is up to date. NVIDIA GeForce 8600M GS"

    This the NVIDIA Ge Force 8600M GS properties:
    Driver Provider: NVIDIA
    Driver Date: 10/3/2009
    Driver Version: 8.16.11.8766
    Digital Signer: Microsoft Windows Hardware Compatibility Publisher

    I am using an HP Pavillion laptop, Intel Core(TM)2 Duo CPU T5550 @ 1.83GHz, RAM 4 GB, 64-bit Oprating System, Windows 7

    Thanks,

    CMPTRMN2

    the_wine_snob
    the_wine_snob
    Inspiring
    October 23, 2010

    For the nVidia driver, you will want to go to the nVidia Site and plug in your card and OS. There you will find the latest driver. It is likely to be much newer than what you will find, going through Windows. For the 8600M, there is a very New Driver.

    Good luck,

    Hunt

    nealeh
    nealeh
    Inspiring
    October 23, 2010

    For the 8600M on W7-64 the only driver nvidia offers is 179.48 Beta 11th February 009. This older than the current HP version CMPTRMN2 has.

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

    nealeh
    nealeh
    Inspiring
    September 30, 2010

    NVIDIA routinely provided a driver update each month. But the current version (258.96 WHQL) was released in July. If you are getting an older version via Device Manager you should use the web download at http://www.nvidia.com/Download/index.aspx?lang=en-us.

    Also available is v260.63 Beta from http://www.nvidia.com/Download/Find.aspx?lang=en-us which might be worth trying.

    For best results uninstall the current driver first.

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

    J
    jjjbbbqqq
    Participant
    October 3, 2010

    Bought Premiere Elements 9 and experienced the same problem.  Went to the NVIDIA web site suggested above, ensured I identified the correct driver (NVIDIA GeForece G105M) and downloaded the latest driver (Rlease 256 dated July 2010).  After installation, my vidio problems were solved.  Seams to be working fine!!!

    Thanks for the fantastic advice from Nealeh!

    D
    Daksha123
    Participating Frequently
    October 4, 2010

    Maybe a return visit will shed light on the BadDrivers.txt file.

    Hunt


    If GPU card is available on a system, PRE9 uses that card for faster and smoother playback. If the driver version installed on the mechine is not compatible with PRE9,  that driver version is stored in BadDrivers.txt file and then PRE9 runs in pure software mode to avoid any further crashes/problems due to that bad driver. It generally happens when driver promises to support some GPU capabilities but actually doesn't support those capabilities at all...

    In this scenario, PRE9 shows a warning message to users that driver installed on the machine is not compatible and user should update display driver.  Generally updating to latest display driver should solve this problem: if latest driver is compatibe with PRE9, PRE9 will run in normal mode with faster and smoother playback. (As in case of Hunt & jjjbbbqqq)

    Sometimes, as in case of Ron, even the latest driver shows *inconsistent* incomaptibility with PRE9. And in this case deleting "BadDrivers.txt" file should work.

    If an user is observing consistent incompatibility (even after deleting "BadDrivers.txt" file the same message pops up again) with the latest driver then that driver is really a bad driver for PRE9 and with that driver PRE9 will always run in pure software mode. There is a very little probability of this kind of card and driver.

    So in summary,

    if user is getting warning message : "We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver "

    1. User should try to get the latest driver for the card available on those systems,

    2. If user is getting same message again even after updating the driver, try to re-launch app after deleting BadDrivers.txt file,

    3. If even deleting “BadDrivers.txt” is not working and they are again getting same message, then that driver is really a bad driver for PRE9. PRE9 will run in pure software mode in that case.

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