Premiere Elements Crashes when I try to "add media"
I am running Premiere Elements 11 on a networked windows 7 system. The computer is a Dell with and i5 processor, 8 GB RAM and 2x 500 GB hard drives.
I recently had issues caused by Windows concerning my video card. After many attempts, I was able to get a new driver downloaded and installed and was able to complete a fairly large (52 min) video project and burn it to DVD last week. Today I opened Premiere, and selected "new project". Once it was opened I selected "add Media" to begin importing footage from my camera. I immediately got a message that the APP had crashed.
Went through the same steps several times with the same results. Here's the details of the crash message.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 11.0.0.0
Application Timestamp: 5041d43d
Fault Module Name: dvacore.dll
Fault Module Version: 11.0.0.0
Fault Module Timestamp: 50408171
Exception Code: c00000fd
Exception Offset: 00000000000e0dfb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2b56
Additional Information 2: 2b569b09565858343f77e2931245b957
Additional Information 3: aeda
Additional Information 4: aedac4f9215d675888a955a7473fe646
Any thoughts? Any help would be appreciated
