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C
ctbcmusic
Participant
October 16, 2018
Question

Premiere Elements Crashes when I try to "add media"

  • October 16, 2018
  • 1 reply
  • 680 views

I am running Premiere Elements 11 on a networked windows 7 system. The computer is a Dell with and i5 processor, 8 GB RAM and 2x 500 GB hard drives.

I recently had issues caused by Windows concerning my video card. After many attempts, I was able to get a new driver downloaded and installed and was able to complete a fairly large (52 min) video project and burn it to DVD last week. Today I opened Premiere, and selected "new project". Once it was opened I selected "add Media" to begin importing footage from my camera. I immediately got a message that the APP had crashed.

Went through the same steps several times with the same results. Here's the details of the crash message.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe Premiere Elements.exe

  Application Version: 11.0.0.0

  Application Timestamp: 5041d43d

  Fault Module Name: dvacore.dll

  Fault Module Version: 11.0.0.0

  Fault Module Timestamp: 50408171

  Exception Code: c00000fd

  Exception Offset: 00000000000e0dfb

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 2b56

  Additional Information 2: 2b569b09565858343f77e2931245b957

  Additional Information 3: aeda

  Additional Information 4: aedac4f9215d675888a955a7473fe646

Any thoughts? Any help would be appreciated

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 16, 2018

    Copy the entire contents of the media card from the camera to your hard drive and then import into Premiere Elements.

    C
    ctbcmusicAuthor
    Participant
    October 17, 2018

    Sorry, it is an older Cannon DV camera... no card. Has to be captured.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 17, 2018

    The media i trying to get to is not on the computer at all. This is a new project and I was trying to capture the video from a DV camera. I have found that when I go to an existing project and click on "Add Media" the same thing happens. I get the APP CRASH message.

    Maybe it is just time to upgrade the software??


    You can use these programs for capture:

    For DV: WinDV   WinDV

    For HDV: HDVSplit   HDVSplit 0.77 beta

    Premiere Elements 14 and older do not have the ability to capture DV or HDV.

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