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Premiere Elements is not getting installed

New Here ,
Dec 26, 2019 Dec 26, 2019

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i bought the 2020 adobie photoshop and adobie Premiere i put in the code i got when checkout got to the download page photo shop is working fine but when ever i try to download adobie permiere it pops up as photoshop and say sorry you allready have this app installed all i want it my adobie permiere so i can edit its sad that the one that i use the least is acctually working! any help would be helpful 

 

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Community Expert ,
Dec 26, 2019 Dec 26, 2019

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Go to the help website and start an online "chat" session:  https://helpx.adobe.com/contact.html?step=PRE

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Adobe Employee ,
Dec 27, 2019 Dec 27, 2019

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Hi Audrey,

 

This is not ideal. It sounds like you are following the correct workflow. Could you share a screen recording of what you see?

We've got your back.

 

Thanks,

Shivangi

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