• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premiere Elements upate 2021.3 Conflict error

New Here ,
Sep 30, 2021 Sep 30, 2021

Copy link to clipboard

Copied

Update Conflict while updateing (5%). Help suggests to shut down CEF Helper process, but process can't be killed, starts again immediately.

TOPICS
Error or problem

Views

109

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 30, 2021 Sep 30, 2021

Copy link to clipboard

Copied

When the update won't work from within the program some people have had to DE-activate to release the serial number, then UN-install

 

Then Download the 'trial' (which is up to date) and enter serial number to activate
https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html?promoid=D4P81Y6G&mv=oth...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 30, 2021 Sep 30, 2021

Copy link to clipboard

Copied

LATEST

Are you using the current 2021 version?

 

The CEF Helper is part of the Adobe Creative Cloud.  Premiere Elements is not.   Sometimes the Adobe servers get busy.  Try waiting a day or two.  If that doesn't work, try John's suggestion.   "DE-activate" is done in the Help menu by signing out of your account.   

 

Another possibility is to start an online chat session with Adobe technicians:  https://helpx.adobe.com/contact.html?rghtup=autoOpen

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines