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Premiere Elements upate 2021.3 Conflict error

New Here ,
Sep 30, 2021 Sep 30, 2021

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Update Conflict while updateing (5%). Help suggests to shut down CEF Helper process, but process can't be killed, starts again immediately.

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Community Expert ,
Sep 30, 2021 Sep 30, 2021

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When the update won't work from within the program some people have had to DE-activate to release the serial number, then UN-install

 

Then Download the 'trial' (which is up to date) and enter serial number to activate
https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html?promoid=D4P81Y6G&mv=oth...

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Community Expert ,
Sep 30, 2021 Sep 30, 2021

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Are you using the current 2021 version?

 

The CEF Helper is part of the Adobe Creative Cloud.  Premiere Elements is not.   Sometimes the Adobe servers get busy.  Try waiting a day or two.  If that doesn't work, try John's suggestion.   "DE-activate" is done in the Help menu by signing out of your account.   

 

Another possibility is to start an online chat session with Adobe technicians:  https://helpx.adobe.com/contact.html?rghtup=autoOpen

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