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premiere elements won't start..

New Here ,
Aug 07, 2018 Aug 07, 2018

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I have a brand new Dell xps 9570 with an intel core i7, 16 gb ram, nvidia graphics card. Running windows 10. I downloaded and installed premiere elements and photoshop elements bundle from Dell. First time I installed, everything seemed good. I used premiere for a couple hours, tried out photoshop, and all worked well. The next day premiere would not start and photoshop had a weird freeze when using the guided editing. I Uninstalled and reinstalled the previously downloaded files. Premere and photoshop both opened fine and I used each for 5 min. THen I closed the laptop and an hour later tried to open premiere again and it won't open.

When I try to open it, the welcome screen appears and starts playing it's promotional videos, but when I click on "video editor" or use the drop down menu to select "new Project" nothing happens except a blue bar appears on the video editor button for a few seconds.

So as of now I heve photoshop elements working, but no premeire.

When I open task manager and start elements, there's an entry for elements that pops up in background processes for less than a second, then it disappears.

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New Here ,
Aug 07, 2018 Aug 07, 2018

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I have updated my graphics card drivers through the nvidia geforce app.

The laptop is 48 hours old.

I have tried running as sdministrator

I have tried launch from desktop icons and start menu

I have tried some compatability modes (windows 8, vista)

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New Here ,
Aug 07, 2018 Aug 07, 2018

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New Here ,
Aug 07, 2018 Aug 07, 2018

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heres what the screen looks like- I click  video editor and get the blue bar shownscreenshot pre.png

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New Here ,
Aug 07, 2018 Aug 07, 2018

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screen3.png

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Community Expert ,
Aug 07, 2018 Aug 07, 2018

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I would recommend you contact Adobe's Customer Care via chat.

Contact Customer Care

Since you have a current version of the program, they will work with you at no charge, and they can better troubleshoot your issue than we can on a user to user forum.

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New Here ,
Aug 07, 2018 Aug 07, 2018

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thanks I tried that and the automated system sends me to the forums. That is, chat is not available for probs with premiere elements.

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New Here ,
Dec 19, 2021 Dec 19, 2021

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what an id(i)ot  customer care does not care

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New Here ,
Dec 19, 2021 Dec 19, 2021

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i(h)no steve  they do give a  poo-----

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New Here ,
Aug 07, 2018 Aug 07, 2018

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the dell page here says that chat should be available for pre elements, but the system won't let me

https://helpx.adobe.com/sea/contact/what-contact-options.html

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Community Expert ,
Aug 07, 2018 Aug 07, 2018

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Use Steve's link instead:

Contact Customer Care

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New Here ,
Aug 08, 2018 Aug 08, 2018

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I am the OP and I have got the problem fixed. after chat with adobe cust svc, I redownloaded and installed. not sure what the prob was..

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New Here ,
Aug 08, 2018 Aug 08, 2018

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problem fixed with re-download in install

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Community Expert ,
Aug 08, 2018 Aug 08, 2018

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stoneage673  wrote

problem fixed with re-download in install

Wonderful!  Thanks for reporting the success.  It is good to know that Adobe "Chat" works for installation issues. 

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New Here ,
Jun 20, 2020 Jun 20, 2020

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SOLVED:  I realize this is an older thread, but in case someone else comes looking for the same issue here was what I found.  I am running an older copy of elements (ver 15) but was experiencing exactly the same issues I was seeing people post about the newer version - I would get the purple box for a few seconds and then nothing, and if I used the launcher, the blue bar animation on the Premiere Elements button would just run forever without launching the application.

I remembered having a similar problem with a game I had recently installed and found out this was the issue: 
Windows 10 made some security changes a little while back and if you are using the anti-ransomware feature called "Controlled Folder Access" Windows will not allow some applications to access/edit/create files or folders in protected areas, including your Documents folder.  Premiere Elements normally creates a folder named Adobe in your Douments folder and uses it to store things like your media database, temporary (scratch) files, etc. and can't if the anti-ransomeware has not been told to allow it.  To fix it, do the following:

1. Click the Windows 10 Start button
2. Click the Settings (gear) icon.
3. Select the Update & Security icon.
4. Select Windows Security from the navigation panel at left.
5. Select Virus & Threat Protection.
6. Under Virus & Threat Protection, select Manage Settings.
7. Scroll down until you see the section Controlled folder access, and click on the Manage Controlled Folder Access link for it.
8. Select Allow an app through Controlled folder access.
9. Click the Add an allowed app button at the top and select Recently Blocked Apps from the dropdown list that appears..
10. Look for any entries listing Premiere or Adobe tools (There was a license manager, update manager, and Premiere itself on mine) and click the + button at the left of each.
11. Close out and try relaunching.  
Mine fired right up after adding the apps to the permission list.  Part of the problem stems from Adobe assuming that it's OK to create files in your User profile folder instead of where you actually installed the software.  My OS drive is an SSD with limited space, so I normally install my apps to a larger HDD instead, and had enabled the anti-ransomeware feature when it came out (recommended).  Hope this helps others.




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New Here ,
May 30, 2021 May 30, 2021

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quote

Unneccesary Quoted text deleted by mod

By @DigitalFrog

 

@DigitalFrog 

 

Thanks. I was experiencing the same problem with the video editor in Premiere Elements 2021 and this solved it

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New Here ,
Jun 12, 2022 Jun 12, 2022

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Thanks m8 that solved my Problem!

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New Here ,
Sep 19, 2022 Sep 19, 2022

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LATEST

Thanks.  Worked for me too.

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