Participant

Question

Preview panel in Premiere Elements 10 stopped working

Forum|Forum|12 years ago
October 14, 2013
5 replies
22490 views

Hi

The preview panel on Adobe Premiere Elements 10 has stopped working.

It was working fine until a couiple of weeks ago. I'd created a film and rendered it OK but after watching decided to do a little more editing.

When I opened up the project the preview panel was just grey/blank. I move the cursor over a piece of film and just got like a snap shot.

I can hear the soundtrack but no picture.

I have tried a few suggestions from various sources as follows.

I've updated the video/display drivers (directly from the manufacturers website)

I've updated Windows for all the latest updates.

I've updated all the video players and codecs I could find on my PC.

I've updated Java.

I've done a cleanup and defrag but there is about 650 gb of freespace.

I've deleted the Bad Drivers file on a few occasions, this did give me a stuttering playback in the preview panel briefly but that has stopped again.

If I open a different window over the top of Premiere, part of that image stays in the preview panel when I close or minimise that window.

The video files I have been using have been mostly AVCHD files but these have worked fine for the last 18 months when I first installed this program.

I've tried converting files to AVI, MPEG, MPEG2, WMV etc but still nothing in the preview panel.

Totally stuck now, I've been trying to find a solution now for over a week and need to do some more editing.

I liked this program as an editor up until now but it maybe time to look for an alternative if I can't get a solution.

Kind regards and thanks in advance for any other suggestions

Steve

This topic has been closed for replies.

Protomario

Participant

I wanted to add to this, that the drivers for AMD Catylist and newer cards cause no issues with this program. However, every Nvidia driver past the 320.49 or also known as the R331 Diver series - Similar to this link Drivers | GeForce Will NOT WORK

The only ones that will work for Nvidia Geforce GT 610 is the 320.49

A

A_T__Romano

Inspiring

Protomario

Thank you for your input on the Premiere Elements 10/NVIDIA GeForce issue.

What computer operating system is your Premiere Elements 10 running on?

ATR

Protomario

Participant

I have two PC's

The primary is an AMD Build with an 8350 and an R9 270 - Catylist Drivers Operating System - Windows 7 Pro 64 bit

The secondary is an Intel build with a Core i5 650 and an Nvidia PNY Geforce GTX 610 - Windows XP Pro 32 bit

The AMD build works just fine with updated drivers

The Intel build needs previous drivers to work.

F

fevertree

Participant

For Adobe Premiere Elements 10 Users:

I have figured it ALLLLLLLLLLL out now!! How silly of me.

ADOBE has discontinued support of new video drivers after NVIDIA 320.49.

The simple solution to this issue is to upgrade to Adobe Elements 11 or Adobe Elements 12 and then you can keep your video card drivers up-to-date.

I will upgrade, to probably Adobe Elements 12.

!!!NOT!!!!

ADOBE, pretty-please (with sugar on top) re-instate the support of newer NVIDIA drivers (past 320.49) because some of us like to keep our video card drivers UP-TO-DATE

without having to buy a/the newer version(s) of Adobe Premiere Elements and like the version (10) we are using.

Your Pal,

fevertree

A

A_T__Romano

Inspiring

fevertree

We are glad to learn what works for you.

But, I am reading the issue specific to Premiere Elements 10 NVIDIA video card....

NOT that Adobe has discontinued support of newer NVIDIA video card drivers

but rather

Latest NVIDIA video card drivers are not supporting Premiere Elements 10.

And it is questionable what NVIDIA needs to do with its latest driver to avoid compatibility problems with Premiere Elements 10.

Did you contact NVIDIA about your specific situation? It might be able to give you some insights on the core of the issue and a fix specific for your computer environment.

Have you tried out your solution idea via the free 30 day tryout of Premiere Elements 12?

ATR

This is a user to user forum and I am not affiliated with Adobe, just a Elements user.

A

Anonymous

Shelly Leer

Definitely do not purchase Premiere Elements 11 or 12 Mac unless you go the free tryout route before purchase. Since version 12 is the latest version, you can get the free tryout from it via it download link at http://www.adobe.com

Your troubleshooting and its results will be valuable when you and your husband team up to look at the present situation and decide what is fixable and what next.

There is a marked change in interface in versions of Premiere Elements earlier than 11. Principles remain the same, but features get moved around or replaced or discontinued. And, typically the Mac version is built with lacking certain features that are found in the Windows version.

Any products that you see from the Mac App store are not the same as Premiere Elements Mac from Adobe.

More later.

ATR

Hello,

I'm Shelly's quasi tech hubby, Ed. Here's what I have done.

- Reinstalled the latest 945 video driver

- Deleted the BadDrivers.txt file

Every time I bring up Premier and hit Open Project, a new BadDrivers.txt is

created. I have tried to delete this file while I'm in Premier then open a

video project. The BadDrivers.txt is not created, but the problem Shelly

is having still happens.

Not sure what the older video driver version is to roll back since the

latest version is dated 10/2/2009. I'll research but if you already know,

shoot it to me.

Any ideas, I'm all ears.

Thanks

Ed

I

ivi_f_

Participant

I have the same Problem.

(Asus G750J Notebook

Nvidia GTX770M

Windows 8

Premiere Elements 10)

Meanwhile i have tried every recommended tips from this Forum. Update Windows, downdate the Graphicdrivers (am maximum to 326.19, because 320.49 does not support my GTX770M), reinstalled PE 10, Quicktime, components of the GTX-Driver and i tried to clean the Registry between every Step, but nothing have had any Effect :-( The rest of the Program works, but without the Projectmonitor i don´t have a chance to see what i´m working.

Some Weeks before i started a Project and PE 10 worked normally.

Please helf me :-(

A

A_T__Romano

Inspiring

ivi f

If you have rolled back the driver as far as you can, I think it is time to contact NVIDIA about your NVIDIA GTX770M video card. Roll back of the driver has been the answer for nearly all. With the exceptions, those users have contacted NVIDIA, and NVIDIA has gotten back to them with specific instructions on what driver version to use to gain success in the matter.

Have you contacted NVIDIA yet?

ATR

I

ivi_f_

Participant

Thank you.

No i have not contacted NVIDIA yet, but i will do so, because i

absolutely don´t know anymore what to do.

So thanks again.

Greetings from Hamburg/Germany

ivi

Am 26.10.2013 03:25, schrieb A.T. Romano:

>

Re: Preview panel in Premiere Elements 10 stopped working
created by A.T. Romano <http://forums.adobe.com/people/A.T.+Romano> in
/Premiere Elements/ - View the full discussion
<http://forums.adobe.com/message/5789659#5789659

A

A_T__Romano

Inspiring

FHS

In my read of your issue description, the only troubleshooting that seems to have any (however small) impact on the issue was the deletion of the BadDrivers.txt file. And, from what you wrote, I am suspecting that the video card and/or the video card driver is at the core of your issue. Have you tried rolling back the video card driver?

Also, have you looked at the Playback settings and Playback Quality settings accessed by right clicking the Edit Mode monitor which I believe you are calling "Preview Panel"? Please distinguish

Edit Mode Monitor - view of Timeline content at location of Timeline Indicator - Is the problem here?

Preview Window - accessed by double clicking file in Media or Timeline. Is the problem here?

We have had a recent thread (need to dig it out) where video card driver roll back was the fix. But, problems with the same symptoms can (often do) have diffeent causes. And, the answers are in the details.

ATR

F

FHS_ICTSupportAuthor

Participant

Hi ATR

This is what I call the preview panel. As you can see from this, it has an image of part of my desktop on it.

This was caused by me minimising PE10 then opening it again.

If I open a window over the top of PE10 then that section of the screen will be in the preview panel.

The project which is open is the one I'd already produced a film from. None of the settings have changed from when it was working OK.

Nothing within PE10 has changed apart from the preview panel.

Newsflash ---

I've just rolled back the graphics driver and its now playing again. Great.

Still confused as to why this happened when I'd only updated the driver after the problem occured and gone back one level.

Anyway it doesn't matter now it seems to be working again and I can now finish off this project and get on with the next one.

Many thanks ATR also Steve Grisetti for your input.

Note to Johnnymaxx (Joao Jose Gois) -- Give this a try, hopefully this will solve your problem too.

A

A_T__Romano

Inspiring

FHS

Great news.

I will go hunting for that recent thread where rolling back the video card driver was the solution to the issue present.

We can compare the video card and video card driver in your case and the other. My recollection is that, in the other case, it was a NVIDIA video card. Which one was involved in your case?

Thanks for the follow up. Much appreciated.

Continued success.

ATR

J

Johnnymaxx

Participating Frequently

Hi. I just want to say that I would love to get it answered also. I have the same problem.

I've been using Adobe Premiere Elements to make my videos for the past 7 years and never had a problem. Edited a simple animation like 3 or 4 weeks ago but then, since last week I've been facing the exact same issue.

I also tried to update drivers and software and everything, didn't work. Also tried to change the files format from MP4 to WMV or AVI, nothing work.

I'm looking forward for this problem to get a solution.

Best regards and a big thank you in advance to everyone that can help us with it.

Joao Jose Gois

S

Steve Grisetti

Legend

Steve, you've done all of the things that I'd recommend. Though you may also want to update Quicktime to the latest version.

You should also go under the Edit menu and ensure that your project settings match your video specs -- which in this case are AVCHD.

F

FHS_ICTSupportAuthor

Participant

Hi Steve

Thanks for the reply.

I'd updated Quicktime as part of the players and codecs attempt.

Is it possible for the project settings to change?

The project I was working on, I'd already created a movie from but just wanted to tidy it up a bit more.

I've tried creating a new projects using the same video files and video files that have different formats, nothing new or previously created shows in the preview panel.

I have numerous projects created over the last 18 months (mostly using AVCHD files) which I've tried but they are all the same.

The problem seems to be a bit more fundemental. I read in another forum that there was a problem with a newer version of Flash Player (not specifiic to this problem but caused errors in Premiere).

I've got to admit that I haven't tried regressing anything as yet because most of what I've read has said to update.

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