Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Problem with activation

New Here ,
Dec 26, 2020 Dec 26, 2020

Hello, I have a problem. After I installed Adobie Premiere Elements I have to register serial no which I received from the e-shop. After I fill the number and try to activate I can see the problem "please connect with the Internet and try again". 

 

Anyone could help me? 

TOPICS
Error or problem
185
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 26, 2020 Dec 26, 2020

My guess is that there is a server or connection down somewhere.   It will probably fix itself in a little time.  If that does not work please try a session at help https://helpx.adobe.com/support.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2020 Dec 27, 2020

screenshot.jpg

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2020 Dec 27, 2020
LATEST

Ann,

 

I put it in a temporary file and looked.  This is what the OP got.

 

.image.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines