Problems scaling UI Premiere Elements

[Erwin Kroeze]

I've a problem with the scaling of the UI of Premiere Elements 2020. I've got a new pc, with the resolution 1920x1200. Before i had no issues, i had a pc with resolution 1920x1080. The strange thing is that photoshop elements is scaling the program right, but premiere elements zooms till 200% or so what. When i change the resolution to 1920x1080, the program is scaling right. I contacted the Adobe helpdesk, but they didn't find a solution. Are there others with the same problem? Is there anyone who found a solution? I would like to use the program in the normal resolution

[Shivangi_Gupta]

Hi there,

This sounds weird. I understand when you scale the screen resolution to 1920x1200, it zooms Premiere Elements 2020 by 200%. Am I correct? 

Ideally, it should not happen. Have you considered reinstalling the application?

Let us know. We're here to help.

Thanks,

Shivangi

[Erwin Kroeze]

Thanks for youre reply. I bought the XPS 15 9500, and installed Premiere Elements with a clean installation of Windows 10. I tried several times to reinstall, and even installed Premiere Elements 2019, with no succes. When I change the resolution to 1920x1080 the scaling is right, but when i change it to 1920x1200 the user interface is far to big. Windows is telling that the zoom is still 125%, but the result is a much bigger zoom. I contacted adobe support, they took over my pc, but couldn't fix the problem.

I found out that when i change the high dpi scaling override to system (Enchanced), the scaling is right, but the interface is extremely buggy, so that's no solution too. 

[Erwin Kroeze]

The option with high dpi scaling override: buttons are missing, other options with scaling don't work

1920x1200: too big interface

1920x1080: right interface, but i have to change the whole resolution of my system, there are black site above and beneath the screen

[Steve Grisetti]

Do you have an ultra high resolution monitor?

[Erwin Kroeze]

No, it's a laptop with the resolution 1920x1200

[Steve Grisetti]

I don't know why that would be.

[meyend]

I am having the same issue with an ultra high wide screen resolution monitor. Not sure how to fix this...