I have a copy of Adobe Premiere elements 14that is registeed with Adobe and when it launhes I am inputting the correct serial number BUT I get this message.
I have gone to my Adobe account and deactivated any device that was linked to it previously.
It's certainly possible Adobe no longer supports the registration on such an old product. Have you contacted Adobe via chat?
Start by going to this page and clicking on the question mark icon on the top right of the page. Select Contact Us and then use the Virtual Assistant that pops up to contact Customer Care.
so after a lengthy online chat with an agent, I am being told I have too may activations running for this, which I don't agree with as I very rarely use the software anyway, and I have done the "deactivation" function for an older PC (sold with a clean windows install)
I am also being told that thier servers don't have all the info for legacy products.
I don't know if the activation server for your specific program has been retired, but I **think** that may be the cause of your problem
Nobody here, not even the few employees who post in these forums, have anything to do with Adobe's decisions, so there is nothing anyone here can do to help
I have been through the same thing. Have been in contact with Coutomer Care many times and got different lies from them. First, that it was an unauthorized copy I had. Second, that it was not purchased from an authorized dealer - even though he is on their partner list. Finally, that the program does not belong to me at all, but to another person in another country, and that this person has deleted his account with Adobe. The worst scam company I have ever had contact with. FST
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