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Rendering, Export Projekt stops

New Here ,
May 17, 2022 May 17, 2022

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I need your help:

The movie is cut and should be exported. The process is aborted after a maximum of 13 minutes without an error message. The resolution of the movie has no influence. The movie is exported with medium quality. The program freezes and must be terminated via the task manager.

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Community Expert ,
May 17, 2022 May 17, 2022

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Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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New Here ,
May 17, 2022 May 17, 2022

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We are using Premiere Elemenst 2022 (Version 20)

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Community Expert ,
May 17, 2022 May 17, 2022

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[Moderator moved from Using the Community (forums) to Premier Elements.]

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 17, 2022 May 17, 2022

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Can you provide more information about your computer, graphics processing system, disc space, operating system and source video files?  As an owner of a current version, you also have access to an online chat system where they can remotely troubleshoot your system.  https://helpx.adobe.com/contact.html?rghtup=autoOpen

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New Here ,
May 26, 2022 May 26, 2022

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Enclosed the data of our laptop:

Acer Swift3

Intel Core I7-11370H, 3,3 GHz

Intel Iris(R) XE Graphics

16 GB RAM

Win 11 21H2

Thank you for your help!

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Community Expert ,
May 26, 2022 May 26, 2022

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Your computer seems fine.  What is the source of the video files you are editing.

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New Here ,
May 29, 2022 May 29, 2022

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We have mp4 files from download, smartphone and Camcorder.

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