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Sign In Error Elements 2024 Installer

Community Beginner ,
Oct 28, 2023 Oct 28, 2023

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Just got Elements 2024, I liked the previous versions of this tool anyhow,i purchased my key,downloaded the installer and every time i try to run it,this screen appears in attached.

Tried it as admin!

Turned off Firewall,i got no antivirus atm.

Used Creative tools removal thingy.
tried to fix my hosts file (Saw some threads saying that needs to be set to default so i did it with instructions from Microsoft website)

Collected Logs for support. 
Tried to contact support but virtual bot says "Sorry we're closed"

 

I dont know how to fix this,what do i do?
Attached is the error in question along with these collected logs.

 

TOPICS
Error or problem , Freeze or hang

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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@roko33228468rtv5 wrote:

Tried to contact support but virtual bot says "Sorry we're closed"

 


 

You can also try X (was Twitter):
https://twitter.com/AdobeCare

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Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

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Are you still facing this issue ?

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Community Beginner ,
Oct 31, 2023 Oct 31, 2023

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Yes,I asked for a refund I can't be bothered really.

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New Here ,
Nov 19, 2023 Nov 19, 2023

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did you gfet a refund?

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Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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LATEST

Yes i did.

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