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Sign In Error/Sign failed Elements 2024 during installation

New Here ,
Mar 24, 2024 Mar 24, 2024

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Please help, anyone who can. I bought Photoshop and Premiere Elements through Amazon, followed the instructions, converted the code to a serial number on adobe.com, and downloaded the app.

However, during installation, I get the error "Sign in error / Sign failed..."

I contacted support via Twitter, they told me to disable antivirus and firewall, which I did, but I still have the same problem.

I should mention that I created the Photoshop/Premiere Elements keys on the same account where I also have Creative Cloud Pro. Can someone help?

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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When during installation do you get the error?

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New Here ,
Mar 24, 2024 Mar 24, 2024

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At start..

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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Try downloading the installation file again.

 

 

 

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New Here ,
Mar 24, 2024 Mar 24, 2024

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download 10 x and same problem

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

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New Here ,
Apr 01, 2024 Apr 01, 2024

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Thnx support resolve my problem

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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You're welcome. icon_smile.gif

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