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garyw3439150
Participant
February 4, 2022
Question

signing in to premiere elements 2020 in windows 10

  • February 4, 2022
  • 1 reply
  • 260 views

I have just updated my Windows 10 system successfully, but now Premiere Elements won't allow me to sign in. I have also noticed other irregularities since updating Windows 10. Any suggestions on what to do to fix this problem? I have read other posts where the same problem seems to exist, but I have not gotten a sufficient or understandable explanation of what is causing this problem, or how to fix it.

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1 reply

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
February 4, 2022

What version of Premiere Elements do you have?  Have you tried reinstalling Premiere Elements after the Windows update?  What are the other irregularities that you know of?

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garyw3439150Author
Participant
February 4, 2022

Hi, Bill. I uninstalled Adobe Premiere Elements and restarted the computer. I then checked for any further Windows 10 updates (there were none-it is all up-to-date.) I then attempted to re-install Premiere Elements and never got past the message at the very beginning: Your browser or operating system is no longer supported. You may need to install the latest updates to you operating system. It is all very strange. Any other suggestions?

Thanks.

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
February 4, 2022

Try a different browser.  If you are using Chrome, try Edge.  

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