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A
Anonymous
December 11, 2016
Question

the importer reported a generic error while importing gopro mp4

  • December 11, 2016
  • 8 replies
  • 2211 views

i got this error while trying to import a gopro mp4. what should i do?

    This topic has been closed for replies.

    8 replies

    S
    Steve Grisetti
    Legend
    October 17, 2017

    You are not on the forum. You are in the forum's Inbox.

    Go to Premiere Elements

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    October 19, 2017

    Martijn is not the original poster therefor cannot set the correct answer.

    S
    Steve Grisetti
    Legend
    October 17, 2017

    When you post a response to this thread on the Adobe forum, you'll see a Correct Answer button -- like this.

    M
    martijnd69734532
    Participant
    October 17, 2017

    Sorry, button is not available.

    S
    Steve Grisetti
    Legend
    October 16, 2017

    Please mark this question as correctly answered, martijn.

    M
    martijnd69734532
    Participant
    October 17, 2017

    How? I can't find a button to mark the question as answered. (I am not the 'owner' of the question)

    M
    martijnd69734532
    Participant
    October 16, 2017

    Installing quicktime solved the problem for me!

    S
    Steve Grisetti
    Legend
    December 11, 2016

    Quicktime 7 adds components that may be necessary in order to edit some video formats.

    QuickTime 7.6 for Windows

    Because the Quicktime Player itself can be a security risk, you can opt to install the components but not the player during installation -- or you can install the whole package and disable the Quicktime Player file by changing its suffix from .exe to .old.

      A
      Anonymous
      December 11, 2016

      I am using premier elements 15 trial under windows 10

      i was using add media menu

      i dont have quick time installed

      B
      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      December 11, 2016

      markw41612552 wrote:

      ..... what should i do?

      Provide more detail about what you did to cause the error.

      A
      Anonymous
      December 11, 2016

      I am using premier elements 15 trial under windows 10

      i was using add media menu

      i dont have quick time installed

      B
      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      December 11, 2016

      markw41612552 wrote:

      I am using premier elements 15 trial under windows 10

      i was using add media menu

      i dont have quick time installed

      I'm not a GoPro owner.  I know little to nothing. 

      That said, there have been GoPro owners that have had issues due to some GoPro models having a variable frame rate.  That is very much unusual for video footage and Premier Elements has had difficulty with it.  A fix has been to use software that GoPro provided to change it to a fixed frame rate.   One way to check the footage is to use the shareware "MediaInfo".  You can also Google for "gopro variable frame rate" and find a variety of discussions. 

      Good luck.  I hope this helps. 

      S
      Steve Grisetti
      Legend
      December 11, 2016

      Which version of the program have you got and on what operating system?

      Have you got Quicktime 7 installed?

      A
      Anonymous
      December 11, 2016

      should i have quicktime installed?

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