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Third file gets error message re Codec

Contributor ,
Mar 14, 2021 Mar 14, 2021

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Win 10

iTunes Installed

APE 2019

 

I am loading three mp4 files to a project. All created in te same place, iPad camera.

The third one gives me this error message

Thid type of file is not suported or required Codec is not installed.

Nothing has changed. How do I correct this?

 

Thank you

 

Cheers! Phil

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Community Expert ,
Mar 14, 2021 Mar 14, 2021

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Phil,

 

It sounds to me that your iPad took one of the clips in "HEVC".   To check that you might try the (free) program MediaInfo, look at the tree view, cut and past the results here.   The Apple HEVC codec was not in Premiere Elemenst untill versions 2020 and 2021.  It would give you that code.   iTunes has nothing to do with the Apple HEVC codec.

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