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Trial Watermark still present on purchased Premiere Elements 2021

Explorer ,
Dec 26, 2023 Dec 26, 2023

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Hi, I am making a project using Premiere Elements 2021 which I purchased on July 10, 2021.  For some reason, everytime I open the program, the following pop up appears asking me to sign in.  I follow the instructions by entering the serial number I received when I purchased the product, which I accessed from my account. 

1000002991.jpg

After doing this, the pop up dissappears, and I'm able to run the program like normal.  But unfortunately, when I edit a project, the watermark that says "created using Premiere Elements trial version" still appears on the display screen as shown below.  I have tried a couple of suggestions I found saying to deleting rendered files and re-render the project, as well as cleaning media cache files.  Neither of these solutions seem to work.  I am hoping I can get another solution to get rid of the watermark.  It shouldn't be showing up after I put in the serial number.  And the pop up prompting me to enter my serial number shouldn't be showing up everytime I open the program since I have already purchased it and have been using it for 2 years.  Thank you for your time.

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Explorer ,
Dec 26, 2023 Dec 26, 2023

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1000002992.jpg

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Community Expert ,
Dec 26, 2023 Dec 26, 2023

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Try reinstalling  Premiere Elements.

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Community Expert ,
Dec 26, 2023 Dec 26, 2023

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Usually deleting the rendered files does it. Go to the folder where your project(s) is stored. Delete the folder called Adobe Premiere Elements Video Previews and then clear your cache.

 

Are you also seeing it in projects you've started since activated the program with the serial number? If so, something is definitely wrong.

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Explorer ,
Dec 26, 2023 Dec 26, 2023

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I've tried both those solutions, but neither fixed the problem.  The watermark is still there when starting a new project.  I should mention that a little while back, the video editor wouldn't open and kept bringing up a pop up asking me to sign in.  Even when I did so and put in the serial number, it wouldn't open.  Activating the trial version was the only way to open the editor, but it expired several days ago.  I can still use the editor like normal, but the sign in pop up keeps showing up and the watermark is still there.

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Community Expert ,
Dec 27, 2023 Dec 27, 2023

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It sounds like you still haven't activated the product.

 

Try right-clicking on the program to launch it and select Run as Administrator, then put in the serial number. Start a new project once it's been fully activated and see if you still see the watermark on it.

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Explorer ,
Dec 29, 2023 Dec 29, 2023

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Same thing still happens.  Here's a video I took of everything that happens when I open up the software.  I want to know if there's anything I'm doing wrong.  The problem has to have something to do with me constantly needing to put in my serial number to activate it whenever I open the editor.  It didn't used to do that before.

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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It really sounds like the program isn't activating. You tried my Run as Administrator trick before you activated the program and that didn't work? Hmm. Always works for me.

 

Try this. Go to C:User/[USERNAME}/AppData/Local/Adobe and delete the OOBE folder (or change it's name to OOBEold).  Then relaunch the program and activate it.

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Explorer ,
Dec 29, 2023 Dec 29, 2023

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1000003039.jpg

I tried to send a video but I don't think it sent.  Basically, this is the serial number I copy and paste.  Maybe there's something wrong with it.  I'll try you're suggestion first and see what happens.

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Explorer ,
Dec 29, 2023 Dec 29, 2023

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I did what you said.  It had me sign in and I put in the serial number.  Still shows the watermark.  I don't know what the deal is and why the serial number isn't working.

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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But did the serial number stick this time? Have you stopped getting nag screens to activate the product?

 

If so, then removing the watermark is simple.

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Explorer ,
Dec 29, 2023 Dec 29, 2023

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No.  The screen still comes up unfortunately.  Am I gonna need a new serial number or something?

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Community Expert ,
Dec 30, 2023 Dec 30, 2023

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I'd contact Adobe Customer Care via chat. They may be able to figure out why things aren't activating.

https://helpx.adobe.com/contact/what-contact-options.html

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Explorer ,
Dec 30, 2023 Dec 30, 2023

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Ok.  I really appreciate your patience and time.

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Explorer ,
Dec 30, 2023 Dec 30, 2023

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Good news!  I did what Adobe Customer Care said to do and the watermark is gone now!  Thanks for all your help.

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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Can you share what they suggested, Tyler? It might help someone else in the future.

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Community Expert ,
Dec 30, 2023 Dec 30, 2023

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More details about support:

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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Explorer ,
Jan 03, 2024 Jan 03, 2024

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Please delete the folders given below:

 

SLStore

ProgramData\Adobe\SLStore

 

Adobe PCD

Windows 32 bit: Program Files\Common Files\Adobe\Adobe PCD\

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\

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