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Trouble purchasing Premiere elements

New Here ,
May 05, 2020 May 05, 2020

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I've recently downloaded the trial version for Premiere Elements 2020 version 18. I'm trying to purchase the software to the full liscence and this is the message I get. 

 

"Product unavailable.

We’re sorry, but the specified product or promotion could not be found; it may have expired or it may not be available in your country or region (Israel). If you believe this message to be in error, please call Adobe Phone Sales at +44 203 0277 764 to place your order."

 

I've tried calling, chatting the support and emailing and no one has an answer for me. Does anyone know how I can simply buy the software online?

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Error or problem , FAQ

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Community Expert ,
May 05, 2020 May 05, 2020

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There is probably some sort of short term glitch related to the work at home requirements of the pandemic.  It will likely be fixed.  Can you buy a boxed set from an online retailer there?

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Adobe Employee ,
May 07, 2020 May 07, 2020

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Hi there,

Thanks for writing in. Ideally, it should not cause any issues while installing the full version. Did you check this link: https://www.adobe.com/products/premiere-elements.html

Let us know. We're here to help.

Regards,

Shivangi

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New Here ,
Sep 16, 2020 Sep 16, 2020

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Hello 

I have same problem the thing I purchase which is not downloading or reactive in mobile. I wait almost ten minutes to be activate but no respond from system 

could you help me how can I activate account ? 

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