Trouble Viewing/Editing MOV Files

[KevinTichenor]

I've been running into this problem when shooting MOV files on my Apple iPhone 12 Pro Max:

I shoot videos with "4K at 60 fps (High Efficiency).  When I bring them over to my Windows 11 laptop they show up as MOV files with 3840 x 2160 resolution at 59.85 fps.  When I go to play the videos with Windows Media Player, it plays the audio but no video.  Same problem when I bring any of the MOV files over to Premiere Elements and try to edit them.  Also, if I lower the framerate to 30 fps or 24 fps, it's the same problem - no video, only audio.

The only way I can play the MOV files on my laptop are with the VLC Media Player, it seems.

Do I need to update a codec or something?  What do I need to do to edit/view these MOV files on my Windows laptop?

[Joe34509111s2gu · Accepted solution]

The problem is with HDR. Try turning off HDR on your iPhone, then shoot your normal video. See if you can edit that in Premiere Elements.  

This is an Adobe problem. Why they don't support HDR is a complete mystery. Very disappointing.

[John T Smith]

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download
.
Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

[John T Smith]

>can't run Handbrake without downloading and installing a new .NET runtime

Click the START WINDOW at the lower left corner of the screen

Click SETTINGS

Click WINDOWS UPDATE

Click CHECK FOR UPDATES

Windows will tell you what you need

[KevinTichenor]

I am 'up to date' according to that.