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Unable to install the Premiere Elements 2021.3 update, nor use the program anymore

New Here ,
Aug 26, 2021 Aug 26, 2021

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Hey everyone,

So when I start Adobe Premiere, I get a popup telling me I should update to the new version. Problem is, the install button doesn't do anything, nor the arrow down button for additional options, and the update forces the focus so not only can I not use the software, I can't even close it without using Ctrl-Alt-Del, nor access the website from the "Learn more" until I have shut down the software. This is a massive oversight and I would appreciate support to be able to use it again.

 

Thanks, Kevin.

 

Title edited... Moderator

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Error or problem , Freeze or hang

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correct answers 1 Correct answer

Community Expert , Aug 26, 2021 Aug 26, 2021

It worked on my computer.  If after a few tries and it stll does not work, start a chat here:  Contact Customer Care - Auto Open

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Sorry, I wrote 2020.3, I meant 2021.3. I'd edit, or delete the thread and repost, but apparently neither option is available.

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Community Expert ,
Aug 26, 2021 Aug 26, 2021

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Back when the 2021.1 update was issued "some" people had to DE-activate and UN-install then download the demo (which included the update) to do a fresh install... and, of course, activate with their serial number

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Community Expert ,
Aug 26, 2021 Aug 26, 2021

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It worked on my computer.  If after a few tries and it stll does not work, start a chat here:  Contact Customer Care - Auto Open

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Thank you for the help. I waited for a while and now it works. Really not sure what changed but I'll take it. Thanks again.

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Community Expert ,
Aug 27, 2021 Aug 27, 2021

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I think what changes is how busy the Adobe servers are.  Waiting patently seems to have helped others too!

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New Here ,
Aug 27, 2021 Aug 27, 2021

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Ah that makes sense, although if that's the case, the updater should account for that and not only time out, but allow for the user to just close it and not steal the focus from my entire computer, especially since the "update on exit" option exist. Here's hoping they improve that aspect.

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New Here ,
Sep 28, 2021 Sep 28, 2021

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I have the same exact problem.  This "Update" makes the software unusable unless I am off line  Thge update does not work.  I would rather not uninstall and risk losing the software.  Adobe does not seem to be a very good tech company if a simple update can't be executed with destroying the software.  

 

Anybody at Adobe Home?  Planning to fix this in the next update?

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Community Expert ,
Sep 28, 2021 Sep 28, 2021

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It works, so I can't guess why you are having trouble.  What version are you updating?  

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New Here ,
Sep 30, 2021 Sep 30, 2021

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I'm having the same problem. When I open Premiere it immediately opens a box saying I have an update, but then freezes and the application is inoperable. I can do nothing else except open Task Manager and close the app. 

What's up?

 

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