• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Unable to play avi video after importing

Community Beginner ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

I am able to import, but when I try to play it I get error "unable to load...missing codec".  Clip is about 9 years old, don't remember the camera, it plays in QT, shows a thumbnail in finder and imported into Premiere.  Finder info doesn't show any additional detail about the codec contained in the file. I converted it to .mov using AVC and it imports and plays in premiere elements, but I'm wondering how to figure out what codec is missing and how to "install" it on my computer to avoid having to convert a bunch of similar files?  Sorry if I missed an answer somewhere in the community but I'm new to video editing and this community.  

TOPICS
Error or problem

Views

228

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Feb 03, 2024 Feb 03, 2024

Yes its mjepg.

Dont know if Mac still supports a plugin/codec for this.

Converting is the way to go.

@Ann5DCC 320x240 resolution is very very very very small. Trying to export to HD will look very fuzzy. Even SD will be to large. But then again trial and error.

Votes

Translate

Translate
Community Expert , Feb 03, 2024 Feb 03, 2024
quote

 

BTW do you happen to know if premiere 2024 has issues with HEVC videos?

Thanks again

 

My experience is that Premiere Elements is OK with HEVC/H.265 and has been for the last couple of releases.   I have a Windows computer and paid 99 cents to Microsoft for the codec.  On a Mac, the codec should be built in.  There have been posts in this forum where HEVC with high frame rates may cause an issue.   It may be only that the high frame rate issues come from specialty cameras like GoPros.  

 

D

...

Votes

Translate

Translate
Community Expert ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

Hi, here is the screeshot.  sorry I took so long to respond. 

A jpeg video?

 

Ann5DCC_0-1706973047838.png

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

@Ann Bens 

jpeg format mjpeg codec?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

Yes its mjepg.

Dont know if Mac still supports a plugin/codec for this.

Converting is the way to go.

@Ann5DCC 320x240 resolution is very very very very small. Trying to export to HD will look very fuzzy. Even SD will be to large. But then again trial and error.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

Yes, you're right about resolution.  But thank you for your reply.  I will try a few different conversions and see what works best.  I know quality is limited but better than nothing.  Memories... 

BTW do you happen to know if premiere 2024 has issues with HEVC videos?

Thanks again

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

quote

 

BTW do you happen to know if premiere 2024 has issues with HEVC videos?

Thanks again

 

My experience is that Premiere Elements is OK with HEVC/H.265 and has been for the last couple of releases.   I have a Windows computer and paid 99 cents to Microsoft for the codec.  On a Mac, the codec should be built in.  There have been posts in this forum where HEVC with high frame rates may cause an issue.   It may be only that the high frame rate issues come from specialty cameras like GoPros.  

 

Download the trial and test it.  Or, buy the license and if it does not work for you, exercise the 30 day refund policy.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

Thanks.  I have a mac and it plays in QT just not premiere elements 2024.  do I need to tweak something in premiere settings

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

LATEST

On a mac the hevc file should work natively in Elements

Please call the app elements to avoid confusion.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2024 Feb 03, 2024

Copy link to clipboard

Copied

Sorry....tree view this time

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines