Skip to main content
D
dorryt11983937
Participant
July 15, 2019
Question

Unable to play video: Premiere Elements 15

  • July 15, 2019
  • 3 replies
  • 616 views

I have premiere elements 15. I could make a video film. When I put the video on my laptop, I click on the start/stop button, but nothing happened. How can I restore this?

Title  was edited by: Mod

    This topic has been closed for replies.

    3 replies

    D
    dorryt11983937Author
    Participant
    July 16, 2019

    In Premiere Elements is my video a prel file.

    I can click on the right button and the film  moves one frame  , I clicked on the left button and the film moves one frame back. I can use the pg down and the pg up button and the time indicator responds . But the other buttons: space button and the buttons fast forwarts and fast back do not respond.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 16, 2019

    Please use the free MediaInfo and post a screenshot the properties of your media (original video used in project) in tree view:

    MediaInfo

    S
    Steve Grisetti
    Legend
    July 16, 2019

    Are you saying you output a movie from Premiere Elements but can't play it?

    What video format did you output it as?

    (You of course can not play a .prel file since it is not a video file but a project file.)

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    July 15, 2019

    Hi dorryt,

    Thanks for reaching out. I understand you are unable to play a video in Adobe Premiere Elements 15. Am I correct?

    • Does it happen with a specific file?
    • Please share your system details(OS, RAM, GPU, CPU, etc)

    We're here to help.

    Thanks,

    Shivangi

    D
    dorryt11983937Author
    Participant
    July 17, 2019

    I try it again, perhaps I was not so clear.

    I have a laptop ASUS VivoBook 17 with Windows 10 version 10.0.17134 Build 17134

    I work with with Adobe Photoshop Elements 15 and Premiere Elements 15.

    I made in my Photoshop presentations and i want to make a movie from the presentations.

    I open Premiere Elements  and go Import media. First I go to my maps and folders and imported a video I made with my Samsung Mobile. Then I go to Elements Organizer to pick my presentations. From the projectside I put them on the line Video 1. Of course, I like to see, what I have done and I click  on the play button, but nothing happened. I, click on the right and the left button, and my film is moving forward and back step by step. I can also click on PG down and the time indicator goes to the end. I can click on PG up and the time indicator went to the beginning. But the quick forward and quick backward button didn't do anything either.

    I can only seen my film when I move the time indicator.

    Please, do you know how to activate the play/stop button?

    Greetings from Dorry Ttabbers

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    July 17, 2019

    Thanks for the description, Dorry. I found an article for troubleshooting the playback issues in Premiere Elements. Check this out: Solutions for playback issues with Premiere Elements

    Let me know if it helps.

    If you still face the issue, could share a video recording of what happens when you play the timeline?

    Thanks,

    Shivangi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices