Unable to use Premiere Elements 15 due to upgraded computer

[holgerb81792886]

I need to open an old project with my purchased Premiere Elements 15.

However, it complains about re-activation, probably due to upgraded components (mainbaord, CPU, etc.).

I did not think of deactivating the license first.

How can my license number be unlocked?

[Steve Grisetti]

You can try contacting Adobe Customer Care via chat on this page. https://helpx.adobe.com/contact.html?rghtup=autoOpen

[John T Smith · Accepted solution]

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' message there is no solution

[holgerb81792886]

Alright, thank you!