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Video clips get corrupted

New Here ,
Sep 05, 2022 Sep 05, 2022

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We are having a problem with Adobe Premiere Elements where video clips keep getting corrupted. The clips play fine in other players on the same laptop but fail to play from either Projet Assets or the Timeline. The only solution we have found is to delete the file(s) from the project, rename them in File Explorer and then re-add them. (Renaming is important, just re-adding doesn't work... like there is some meta data in Elements that is still around).

 

Attached is a video of a good clip followed by a bad one.

 

This keeps happening and is very frustrating. I don't even know what to search on to describe the video problem.

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Error or problem , Performance

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Community Expert ,
Sep 05, 2022 Sep 05, 2022

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Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

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New Here ,
Sep 05, 2022 Sep 05, 2022

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MPEG-4 : 6.07 MIB, 5s 898 ms

1 video stream: HEVC

8410 kb/s, 1920x1080 at 30 FPS

1 audio stream: AAC LC

169 kb/s, 44.1 kHz, 2 channels

 

Note that the videos work fine at first, then something happens and they start to have the problem seen in the video attached above. Only re-adding the video with a different name fixes the problem (and even then the fix is sometimes temporary).

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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That doesn't really give us enough information about your clip.

 

As John requested, please open your clip in the free download MedaInfo. In MediaInfo, set View to Text and then copy the entire report displayed and paste it to this forum. With this more detailed report we'll better be able to help you.

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New Here ,
Sep 06, 2022 Sep 06, 2022

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General
Complete name                            : C:\Users\TimRoss\Downloads\IMG_4848.MOV
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   0000.00 (qt  )
File size                                : 6.07 MiB
Duration                                 : 5 s 898 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 8 633 kb/s
Encoded date                             : UTC 2022-09-02 17:02:46
Tagged date                              : UTC 2022-09-02 17:02:53
Writing library                          : Apple QuickTime
com.apple.quicktime.make                 : Apple
com.apple.quicktime.model                : iPhone 13 mini
com.apple.quicktime.software             : 15.6.1
com.apple.quicktime.creationdate         : 2022-09-02T13:02:46-0400

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L4@Main
HDR format                               : Dolby Vision, Version 1.0, dvhe.08.04, BL+RPU, HLG compatible
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 5 s 898 ms
Bit rate                                 : 8 410 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Bits/(Pixel*Frame)                       : 0.135
Stream size                              : 5.92 MiB (97%)
Title                                    : Core Media Video
Encoded date                             : UTC 2022-09-02 17:02:46
Tagged date                              : UTC 2022-09-02 17:02:53
Color range                              : Limited
Color primaries                          : BT.2020
Transfer characteristics                 : HLG
Matrix coefficients                      : BT.2020 non-constant
Metas                                    : 3,4,5
Codec configuration box                  : hvcC+dvvC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 5 s 898 ms
Source duration                          : 5 s 968 ms
Bit rate mode                            : Variable
Bit rate                                 : 169 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 122 KiB (2%)
Source stream size                       : 123 KiB (2%)
Title                                    : Core Media Audio
Encoded date                             : UTC 2022-09-02 17:02:46
Tagged date                              : UTC 2022-09-02 17:02:53

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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I have read other messages that Apple's HEVC can cause problems

 

See if https://handbrake.fr/ open source transcoder/converter to write a new video file fixes the problem

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