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mcdon47
Known Participant
December 5, 2018
Question

Video file not recognised as video but as audio

  • December 5, 2018
  • 1 reply
  • 613 views

When I imported the video clip (MP4) into Premiere Elements 2018, it's not recognised as a video file but as audio file. When I used VLC to open the file outside of Premiere Elements it plays as a video file without any problem. I am using Windows 10. What is happening and how can I import it as a video file? I am able to import other video files without any problems, it is just the particular one.

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1 reply

Peru Bob
Community Expert
Community Expert
December 6, 2018

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

mcdon47
mcdon47Author
Known Participant
December 6, 2018

I have taken a screenshot but how do I attach it, there is nothing here that allows me to attach it.

Legend
December 6, 2018

Set MediaInfo's View to Text and then copy and paste the text to this forum.